Job TitleTo provide excellent member/guest service while escorting guest's to/from their rooms and providing information about hotel services; Food and Beverage outlets, the property, directions, the amenities in their room. Maintain the lobby area. Perform an important service role with regard to member/guest contact, knowledge of Concierge procedures and transportation services.
Essential Duties and Responsibilities:
In addition to the following duties and responsibilities, other duties may be assigned:
- Report to work on time in proper uniform, clean and crisp.
- Provide all forms of effective communication - Read logbook and
- Provide name recognition in each interaction possible
- Greet members ai1d guest with a warm
- Opening doors of auto's and the Hotel upon arrival and guiding them to the Front Desk for an introduction to the Front Desk ·Issues luggage claim tags to guests (for storage or room delivery).Escorts guests to room and delivers
- Places luggage in room and ensures that room is in order (i.e., vacant, clean) and acceptable to guest.
- Explains room features to the guest, offer guest ice, and any further
- Explains hotel services and Food and Beverage
- Able to answer guest questions regarding services and should direct guests to the Concierge who can further assist
- Transfer guest luggage when room change isCarry luggage from room upon guest
- Assist the Concierge desk asMaintain lobby area, guest elevators and front
- Maintain Bell StandWhen not esco1iing guests to their rooms it is expected to be at pre-assigned "posts".Deliver guest packages, messages, faxes, mail, flowers and other amenities as requested.
- Perfom1 other duties as assigned by Bell Captain or Lodging
- On property Shuttle Service - Drive Member/Guest to requested location.
- Being knowledgeable with all facets of transportation, on and off prope11y as well as providing.
Qualifications:
To perform this job successfully, an individual must be able to pe1form each essential duty satisfactorily. The requirements listed below are representative of the know le dge, skill and/or ability required. Reasonable accom1:1odations may be made to enable individuals with disabilities to perform the essential functions. Must be able to speak, and write grammatically correct English, assume responsibility without direct supervision, exercise initiative and judgment and make good decisions within the scope of assigned Commitment to the highest levels of hospitality, staff development and member/guest relations. Ability to achieve excellent member/guest relations and maximize member/guest satisfaction. Attention to detail. Computer skills: Windows, MS Office, Visual One, Delphi. Report to work on time, nearly groomed in proper uniform, with name tag properly displayed. Must be personable and able to speak well over the telephone, interact with guests and conunicate well. Needs to be familiar with hotel services to infonn and assist guests. Must be able to promote hotel Education and/or Experience High School Diploma; experience in Customer Service industry, good driving skills, and have a professional appearance. Language Must be able to comprehend and fully execute, written and verbal, the English language in order to communicate with co-workers, members and guests and fully understand job assignments. Licenses Must have current drivers license Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to stand and walk during the entire shift, and also lift and cany heavy luggage. Must be able to lift/carry up to 50 pounds and push/pull carts or equipment up to 250 pounds. Must be able to endure various physical movements throughout the workMust be able to reach above head and shoulder height to perform job duti eAbility to accommodate a flexible workMust be able to stand for long periods of time exerting well paced mobility for up to 10 hours in lengths or entire shift. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individua ls with disab ilities to perform the essential functions. Sample work conditions might be: Must be able to work well in high pressure s ituat ions includi ng the ability to handle g uest complaints and disputes and resolve them to satisfactory resu lNoise leve l in the work environment is usually varied with both indoor/outdoor settings Must be able to work in varia ble tem perature/weather conditions Must be able to work in g uest rooms, private villas, service areas and office Job descriptions are not intended and should not be construed to be exhaustive lists of nil responsibilities, skills, efforts or working conditions associated with a job. While this job description is intended to be an accurate reflection of the requirements of the job, management mus t reserve the rig ht to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate.
