Subcontractor Dispatch and Service Operations Coordinator

A day in the role Morning begins by checking the Company 121 Dispatch Board, validating real-time statuses, and reviewing new service requests. You issue work orders to approved subcontractors, confirm availability, and secure ETAs. Throughout the day, you relay ETAs, delays, and status changes to the appropriate Service team member or Account Manager. You follow up until each assignment is complete, checking subcontractors in and out through customer or third-party IVR systems and ensuring every provider understands scope, site requirements, and documentation needs. When work wraps, you collect invoices, service reports, photos, receipts, and other supporting materials. You forward documentation to the designated administrative teammate for processing and billing prep—then circle back with subcontractors to resolve any missing or incomplete items. Each day, you also reserve time—about one hour—for expanding our subcontractor network. You identify vendors in assigned markets, gather preliminary details (service capabilities, coverage areas, availability, rates, and contacts), and submit candidates to the Resource Network Manager for review. You work toward the goal of helping onboard at least three new subcontractors per month. When urgent requests hit—think active leaks or other time-sensitive issues—you jump in to coordinate quickly. You escalate coverage gaps, missed ETAs, excessive pricing, scope changes, repeat visits, customer complaints, or performance concerns. You follow established procedures for work-order assignment, customer communication, documentation, and after-hours support. You participate in team meetings, training, and performance reviews led by the Resource Network Manager and provide occasional after-hours coordination per the coverage schedule. Other related coordination duties arise—and you own them through completion.