Control Room Operator (Traffic Management Center) Iteris is looking for a Control Room Operator to play a critical, behind-the-scenes role, in ensuring safe and efficient travel across the transportation network. Working in a fast-paced, technology-driven operations control center, you will monitor real-time traffic and roadway conditions, manage incident response, and coordinate dispatch communications to support public safety. This is a mission-driven role where your work directly impacts highway safety, traffic flow, and emergency response operations.
What you will be doing:- Monitor traffic conditions and roadway activity using CCTV, ITS (Intelligent Transportation Systems), sensors, and data feeds
- Perform continuous surveillance and system monitoring of transportation networks and signals
- Detect, verify, and manage traffic incidents (e.g., crashes, stalled vehicles, congestion, roadwork)
- Initiate and coordinate incident response plans to minimize disruptions and maintain safety
- Dispatch Safety Service Patrols, field technicians, and emergency responders using radio and communications systems
- Operate a multi-system console environment, managing real-time data and network systems
- Update and manage Changeable Message Signs (CMS) and traveler information platforms (e.g., 511)
- Provide accurate, real-time customer and traveler information to the public and stakeholders
- Document incidents and operational activities using reporting and operations systems for tracking and analysis
- Communicate and coordinate with internal teams, partner agencies, and external responders
- Report system issues, equipment failures, and roadway hazards to appropriate personnel
- Support emergency operations (e.g., severe weather, evacuations) and special event traffic management
- Follow established policies, procedures, and safety protocols at all times
- What you need to be successful in this role:
- High school diploma or GEDExperience in operations, dispatch, monitoring, communications, or customer service roles preferred
- Strong proficiency with computer systems and Windows-based applications
- Ability to learn and operate ITS, traffic systems, and network-based technologies
- Excellent written and verbal communication skills
- Ability to remain calm and effective in high-pressure, real-time environments
- Strong attention to detail and ability to manage multiple priorities simultaneously
- Basic understanding of maps, roadways, and geographic navigation
- Reliable, punctual, and flexible with scheduling (including nights, weekends, and holidays)
- Willingness to serve as essential personnel during emergencies
- Experience with traffic operations, transportation systems, or roadway monitoring preferred
- Familiarity with CCTV surveillance, signals, and control systems a plus
- Background in incident management, dispatch, or emergency response a plus
- Experience working in a control center or console-based environment highly preferred
- Iteris anticipates paying $19.00 for this role.
What's in it for you:- 401(k) with immediate matching and no vesting period
- Generous Paid-Time-Off [PTO] benefits
- Comprehensive medical, dental, and vision coverage
- Life insurance
- Medical reimbursement plans
- Disability coverage
- Education assistance program
