Store Lead

Store Team LeadThe position of Store Team Lead is responsible for supervising, managing and motivating team members daily. This position prioritizes a focus on long term growth and development within our exceptional organization and the cannabis community. The Store Team Lead (MIT) is a first level Supervisor, who are passionate about excellent customer service, consistent communication skills, teamwork and driving maximum results; takes initiative in being action oriented in order to keep frontline operations running smoothly and collaborate for solutions to issues that arise. The Store Team Lead will: Open and close the store as needed Oversees the Front Desk staff and ensures they are supported to answer phone calls, as well as promptly return voicemails and email Able to assist in a wide range of customer questions online, over the phone, and in-person regarding cannabis law, changing regulations, and inventory Supervise sales activities of all budtenders and ensures an exceptional customer service environment. Assist with the scheduling of training of new employees while providing guidance to new hire mentors Manage and delegate duties and responsibilities to staff when in the MOD segment Uphold inventory best practices and work closely with the Inventory Manager and inventory team Manage cash handling and registers daily Protect guest, staff, and assets from injury damage, or theft through prevention and rapid response Understand the protocol for major incidents, emergencies, natural disasters and crises and how to handle as they occur Maintain and enforce compliance SOP's to ensure they are in 100% compliance with all applicable authorities and requirements Be a resource for Product Specialists for product knowledge and resolving customer issues Enhance the store's reputation by ensuring the business does not suffer negatively in any manner Stay abreast of all cannabis industry-specific legislation, actions, and enforcement Build trust with team members and brand partners Provide employees with guidance and growth opportunities and ensure the dispensary is a positive work environment while maintaining productivity and profitability Represent the company at community functions and meetings always maintaining professionalism and respect Attend meetings as necessary Ensure dispensary compliance with internal, local and state regulations Maintain a positive work environment conducive to trust and respect Use discretion with sensitive and confidential security and business information Maintains the strictest confidentiality in compliance with HIPAA guidelines Perform other related work as required Compensation for this position is $21.00- $25.00 per hour. Exact compensation may vary based on skills, experience, and location.