SERVPRO Team Dixon – Restoration Operations Manager (ROM) We're looking for a leader who thrives on bringing order to chaos. At SERVPRO Team Dixon, we don't just restore buildings - we restore trust. As a Top 100 SERVPRO franchise built on strong values and accountability, we're looking for a Restoration Operations Manager (ROM) to elevate execution across our mitigation division. This is a leadership-and-systems role responsible for raising standards, increasing accountability, and building a scalable operating rhythm. If you are wired for ownership, disciplined execution, and developing people - you'll thrive here.
What You'll Be Doing:
Lead and develop Restoration Managers across the mitigation division.
Set the standard for Proper Priority Response (90%+) and disciplined Day 1 execution.
Drive estimate accuracy, gross profit, and conversion performance.
Build predictable after-hours systems - no heroics, just readiness.
Run EOS leadership cadence (Level 10s, scorecards, accountability).Champion technology adoption (DASH, DryBook, Dialpad AI).Unlock operational capacity and free up the GM for strategic growth.
You're a Great Fit If You Have 5+ years of restoration experience (water mitigation required).Proven leadership of mitigation or field teams.
Strong IICRC knowledge (WRT required; additional certs a plus).Experience improving margin, accountability, and team performance.
Comfort in a fast-paced, emergency-response environment.
An ownership mindset - you own outcomes, not hours.
This role typically runs 50+ hours per week and requires after-hours availability when needed.
Why Join SERVPRO Team Dixon:
Competitive salary + performance-based incentives.
Professional development & paid certification opportunities.
Health insurance, PTO, paid holidays, and 401(k).Strong, people-first culture with monthly team meetings and celebrations.
Clear growth path within a respected and innovative SERVPRO franchise.
Schedule
Full-time | Leadership role (typically 50+ hours/week)
This is an ownership seat. We value results over clock-punching. Some evenings/weekends are part of the responsibility in an emergency services business.
