Customer Experience (CX) Enablement Specialist

Customer Experience (CX) Enablement Specialist We are Spotnana. We’re on a mission to modernize the infrastructure of the $11.7 trillion travel industry to power the perfect trip for travelers everywhere. Our Travel-as-a-Service platform is designed to make every trip better, whether someone is booking for work or leisure travel, building a travel tool, or looking to offer personalized experiences at scale. We’re not just modernizing tech, we’re rethinking how the industry works. And to get there, we’re bringing together innovative, ambitious, and open-minded people who want to build something that lasts. At Spotnana, our values and principles guide how we work and grow together: Build the future – We are leaders, we are innovators, we are ambitious. Commit to excellence – We’re accountable, we are partners, we are agile. Stronger together – We lead with respect and integrity, we are inclusive, we are lifelong learners. The opportunity ahead Help clients, TMC partners, travel agents, and internal teams get the most out of the Spotnana platform by turning complex product functionality into clear, engaging training and learning experiences. You'll deliver training, build enablement content, and partner cross-functionally to keep users informed as the product evolves. How you'll help us build Deliver engaging training experiences for clients, TMC partners, travel agents, company administrators, and internal teams across implementations, product launches, and ongoing education. Create and maintain practical learning content including presentations, guides, videos, job aids, exercises, and other resources that make complex product functionality easy to understand and apply. Partner with Product, Engineering, QA, Implementation, Customer Success, and Operations to understand new functionality, identify training needs, and ensure enablement materials accurately reflect the product experience. Support client and TMC readiness through train-the-trainer programs, customized training, post-go-live support, and ongoing education based on user needs and workflows. Identify and close knowledge gaps by gathering learner and client feedback, surfacing recurring questions and workflow challenges, and improving training programs and materials over time. Working model This is a remote role, with a preference for candidates who can work U.S. Eastern hours. Flexibility for occasional early start times is needed to support global client training sessions. Most training is delivered virtually, with occasional travel for in-person client training sessions. Experience you bring Experience in the travel industry, corporate travel, travel agency operations, travel technology, or a related environment, with a strong understanding of travel booking and agent workflows. Hands-on experience with Amadeus and knowledge of GDS and/or NDC workflows; Sabre experience is a plus. At least 3 years of experience delivering instructor-led, virtual, or client-facing training and facilitating sessions for a variety of audiences. Experience creating training materials, presentations, documentation, videos, job aids, or other learning resources. Experience using AI tools to support content creation, script development, and efficient training and documentation workflows. Ability to learn complex product functionality and translate it into clear, practical training and documentation. Strong written and verbal communication, presentation, facilitation, and organizational skills. Ability to work independently and collaborate effectively with clients, partners, and cross-functional teams. What to expect next Our interview process includes conversations with Recruiting, the hiring manager, and a team member, followed by a final panel interview with a brief training presentation. Let’s talk compensation Spotnana strives to offer fair, industry-competitive, and equitable compensation. Our total compensation package includes base salary, an annual performance bonus, company equity, and comprehensive benefits. We use trusted third‑party market data to establish compensation ranges that are competitive for the role, industry, company size, and geographic market, while maintaining internal equity across our team. Compensation is determined based on a variety of factors, including skills, experience, qualifications, and work location. The anticipated annual base salary hiring ranges for this role are: California, New Jersey, Washington, New York, Washington, D.C., Massachusetts, Connecticut: $62,200-$81,300 All other U.S. states: $56,600-$74,000 We care for the people who make everything possible - our benefits offerings include: Equity in the form of stock options, which provides partial ownership in the company, so you can share in the success of the company as it grows Pre‑tax and ROTH 401(k) options via Fidelity with up to a 4% company match Comprehensive benefit plans covering medical, dental, vision, life, and disability effective on your hire date. We cover 100% of your employee premiums and 85% of your eligible dependents Pre‑tax flexible spending account options for health, dependent care, and commuter expenses Flexible PTO in addition to 10 company holidays and an end‑of‑year company shutdown Up to 26 weeks of Parental Leave Monthly cell phone/internet stipend Extra perks — IATAN travel membership, pet insurance, financial wellness tools, Calm app access, and more We are committed to fostering a diverse, inclusive environment and to encourage these values in everyone on our team. We provide an environment of mutual respect where opportunities are available without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion for people from all walks of life is key to our success as a company.