SVP of Operations

Operational & P&L Leadership: Lead day-to-day operations across client’s business units, customers, markets, and operating locations. Own achievement of revenue, gross margin, EBITDA, cash-flow, and operational performance objectives. Translate company strategy into clear operating plans, priorities, responsibilities, and measurable results. Lead a disciplined weekly operating cadence covering backlog, revenue conversion, project margins, staffing, customer commitments, billing, collections, and operational risks. Improve the accuracy and predictability of revenue, margin, resource, and cash-flow forecasts. Identify operating issues early and drive corrective actions through completion. Build scalable operating processes and organizational capabilities to support continued growth.

Project & Field Execution: Ensure projects are properly scoped, staffed, scheduled, executed, documented, closed out, and billed. Drive disciplined conversion of backlog into profitable revenue while protecting customer relationships and project margins. Maintain clear visibility into project status, labor productivity, subcontractor performance, estimated cost to complete, margin-at-completion, andexecution risks. Lead corrective action on underperforming projects and customer programs. Ensure change orders, additional work authorizations, and customer approvals are identified, documented, approved, and billed promptly. Improve coordination across estimating, project management, construction management, field operations, finance, and billing. Establish consistent project-management and execution standards across the organization.

Workforce & Capacity Management: Maintain clear visibility into labor, crews, subcontractors, equipment, and management capacity relative to backlog and anticipated awards. Ensure resources are deployed efficiently across customers, geographies, and projects. Improve labor productivity, utilization, and field efficiency. Build disciplined processes for subcontractor selection, utilization, performance management, and capacity planning. Anticipate staffing and resource constraints before they affect customer commitments or financial performance. Develop the operating infrastructure required to support new markets, service lines, and acquisitions.

Customer Leadership: Maintain strong senior-level relationships with client’s key customers. Serve as the senior executive escalation point for operational and delivery issues. Ensure client organisation consistently meets customer expectations for safety, quality, schedule, documentation, responsiveness, and communication. Partner with the CEO and business development team to expand existing accounts and successfully launch new customer programs. Participate in key customer reviews, performance meetings, and account planning. Build broader institutional customer relationships to reduce reliance on any single employee or relationship.

People Leadership & Accountability: Lead, coach, and develop project managers, construction managers, field leaders, and other operating personnel. Establish clear roles, decision rights, performance expectations, and accountability throughout the organization. Recruit and develop high-performing operating leaders as client organisation scales. Address performance issues directly and promptly. Build a culture defined by urgency, accountability, transparency, safety, teamwork, and customer focus. Develop succession depth and reduce organizational dependency on individual employees.

Financial & Operating Discipline: Partner closely with finance to strengthen project-level financial visibility and accountability. Monitor backlog, WIP, job costs, labor productivity, subcontractor costs, purchasing, change orders, billing, collections, and cash conversion. Hold operating leaders accountable for both execution and financial performance. Improve project closeout and billing velocity. Reduce aged WIP, unbilled revenue, and receivables. Support annual budgeting, forecasting, and strategic planning.

Safety & Quality: Champion a safety-first culture across all operations. Partner with EHS leadership to ensure compliance with company, customer, OSHA, and industry requirements. Hold operating leaders accountable for training, documentation, incident prevention, and corrective actions. Maintain high standards for workmanship, quality control, and customer acceptance. Incorporate safety and quality performance into operating reviews and leadership evaluations.

Qualifications: 10+ years of progressively responsible operations leadership experience in telecommunications, wireless infrastructure, fiber, critical power, electrical construction, utility services, data center infrastructure, specialty contracting, or a comparable field-services business. Direct telecom or wireless infrastructure experience strongly preferred. Demonstrated responsibility for a meaningful P&L within a project-based or field-services organization. Proven experience leading project managers, construction managers, field crews, and subcontractors across multiple projects, customers, or geographies. Strong understanding of backlog management, WIP, project margins, job costing, labor productivity, change orders, billing, collections, andworking capital. Demonstrated ability to improve operating performance through stronger processes, management discipline, and accountability. Strong customer-facing experience with large carriers, tower companies, utilities, OEMs, enterprise customers, or infrastructure providers. Track record of recruiting, developing, and leading high-performing teams. Strong analytical, communication, and problem-solving skills. Ability to operate effectively in a fast-paced, entrepreneurial, growth-oriented environment. Willingness to travel regularly throughout client’s operating footprint. Bachelor’s degree preferred; significant relevant operating experience may substitute.

Highly Preferred Experience: Leadership of a significant Verizon, AT&T, T-Mobile, or other major wireless carrier program. Wireless new-site builds and tower modifications. Tower-owner programs and raw-land development. DC power systems, generators, batteries, rectifiers, and critical-power infrastructure. Fiber OSP/ISP construction. Data center or mission-critical infrastructure. Electrical or utility construction. Multi-state field operations. Privately held or sponsor-backed infrastructure services companies. Acquisition integration and launch of new service lines.