Director of Knowledge Management
virtual vocationsDenver, CO
Director of Knowledge Management
virtual vocationsDenver, COManager L7
Computer and Information Systems ManagersTraining and Development ManagersInstructional Coordinators
Custom Computer Programming ServicesAdministrative Management and General Management Consulting ServicesEducational Support Services
APPLY NOW (opens in a new tab)To unify and enhance the knowledge ecosystem, the full-time remote Director of Knowledge Management will lead a team of Knowledge Managers, setting the vision and standards for internal and external content while collaborating across departments to improve customer experience and self-service solutions.
Key responsibilities:
Define the vision, roadmap, and success measures for Knowledge Management, focusing on content ownership and governance
Coach and develop the Knowledge Management team, evolving its structure and hiring new members as needed
Shape the AI Assistant's self-service experience by aligning strategies and collaborating with Product and Support teams
Required qualifications:
Multiple years of experience leading knowledge management or content programs in a B2B SaaS environment
Proven track record of managing a team of content or knowledge professionals and coaching at various experience levels
Experience designing or operating self-service or AI-assisted support experiences
Ability to define success measures for knowledge and utilize data for prioritization
Strong writing and editing skills, with experience in KCS or comparable methodologies
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Level
Manager L7
Location
Denver, CO
Occupation
Computer and Information Systems Managers
Industry
Custom Computer Programming Services
Posted
yesterday