Store Employees Hot JobStaunton 1672 - Staunton, VA 24401
Description
Job Summary:
STC Management, LLC employees are responsible for performing automotive services in a fast-paced environment while delivering exceptional customer service. Attention to detail is critical to produce quality workmanship and to exceed customer expectations.
Responsibilities and Duties:- Providing customers with exceptional customer service and quality care for their vehicle facilitating a life-long bond.
- Implementation and reinforcement of Operational Excellence - Comply with STC Management, LLC Standards of Conduct and our Grooming/Personal Hygiene standards
- Embraces our beliefs of delivering exceptional service in a fast-paced environment to both the customer and their vehicle.
- Acknowledgment of customer within 10 seconds.
- Executes 5-foot rule.
- Answers telephone within 3-rings and follows telephone standards.
- Executes no handles policy.
- Greets customers using escort and lounge orientation procedure.
- Maintain a clean interior/exterior of facility, grounds around facility, and all tools and equipment.
- Employees may perform the duties of one or more of the following roles at any time.
- Each position includes, but not limited to, the following tasks:
- Role of Cashier Ability to perform simple math calculations
- Complete computer-based training and hands on proficiency exam up to CSA duties
- Operate point-of-sale computer system
- Role of Courtesy Technician, (CT) Complete computer-based training and hands on proficiency exam for Courtesy Technician dutiesAssists with tire rotation, if applicable
- Vacuum interior floors
- Clean exterior windows
- Role of Upper Bay Technician, (UBT) Complete computer-based training and hands on proficiency exam for Upper Bay Technician dutiesAssists with tire rotation, if applicable
- Inspect key components
- Inflate tires
- Check and fill various fluids
- Oversee the overall flow of assigned vehicle to increase throughput and efficiency
- Assists Courtesy Technician, Lower Bay Technician and Customer Service Advisor as needed
- Role of Lower Bay Technician, (LBT) Complete computer-based training and hands on proficiency exam for Lower Bay Technician duties
- Drain oil and replace oil filter
- Check and fill all gearboxes
- Lubricate chassis
- Perform ancillary lower bay services
