Service Center Supervisor Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us. Let's start with what's important to you. The Benefits.....Medical Insurance- multiple plans to choose from Dental & Vision Insurance Short Term Disability & Long Term Disability Options Life Insurance Generous PTO plan Paid Holidays
Service Center Supervisor Duties:
401K match
Competitive PayA Service Center Supervisor assists with coordination branch/department operations, performs the day-to-day functions of their team members, and may participate in their team members' employment cycle
Service Center Supervisor Duties include but are not limited to:
- Interviews, hires, and trains new team members
- Oversees the daily workflow of the department/branch
- Liaises with patients, referral sources, and other team members to coordinate patient care
- Maintains strong working knowledge of, and aids team members in a variety of areas including, insurance coverage criteria and products and services offered by the organization
- Attends in-services and meetings; assists with meeting management
- Resolves customer complaints, reports necessary complaints to leadership
Enforces team adherence to company policies and procedures. Ensures team members are familiar with infection control, environment safety, emergency protocols, etc.
Communicates regularly and effectively with team members
Motivates team members to achieve individual and group goals
Participates in team member evaluations, career pathing and development, disciplinary actions, performance improvement plans, and terminations
Provides feedback to leaders to help improve business practices; assists in creating ways to deliver excellent customer service or create a better patient care environment
Interviews, hires, and onboards new team members. Oversees new and existing team member training.
Performs and oversees referral and customer service operations such as order intake, customer service, insurance verification, documentation verification, prior d. Works with leadership, Sales team, and Procurement to monitor trends and ensure equipment availability
Oversees equipment service in compliance with manufacturer suggested guidelines
Ensures inventory traceability and equipment manual availability (physical or electronic)
Maintains warehouse logs and files
Develops and ensures compliance with safety, cleanliness, and maintenance schedules of the facility
Monitors the appropriate disposal or equipment and supplies
RequirementsRequired Skills & Abilities:
Excellent verbal and written communication Excellent organizational skills and attention to detail Strong analytical, problem-solving, and time management skills Strong interpersonal and leadership skills Ability to function well in a fast-paced, stressful environment Ability to prioritize tasks and to delegate them when appropriate Ability to support the organization's vision, mission, and values Proficient with Microsoft Office, including Word, Excel, Teams, and Outlook
Education & Experience:
High school diploma or equivalent 3+ years related experience in an office environment 1+ year related customer service experience 1+ year related experience with warehouse management Medicare and third-party reimbursement requirement experience preferred Prior Leadership experience with a proven track record Qualifications Physical: Prolonged periods sitting at a desk and working on a computer Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components Must be able to lift up to 40 pounds at times Must be clean and neat in personal appearance
