Customer Service Specialist Kelly is currently seeking an experienced Customer Service Specialist for a 6 month+ contract role in the Midland, MI area! The Customer Service Specialist manages order entry and fulfillment for complex customer accounts, ensuring accurate processing and compliance with business guidelines. The ideal candidate builds strong customer relationships, supports commercial objectives, resolves customer issues, and delivers cost-effective solutions. This role serves as a key resource for systems, processes, and continuous improvement initiatives while maintaining high service levels and customer satisfaction
Responsibilities:
Executes the order entry process and manages the order fulfillment process for a given business or group of businesses and customers, which are typically key customers, high value and/or margin value centers, or scenarios with a high degree of complexity.
Review, validate and process order requests in compliance with work process / system and business guidelines.
Maintains a thorough knowledge of the businesses' products, businesses, applications, and service offerings.
Strengthens customer intimacy by developing solid relationships, understanding customer needs and gathering market intelligence.
Coordinates activity at assigned customer accounts and is able to manage other accounts due to deep knowledge.
Maintains service levels according to business prioritization.
Differentiates between customer requirements and capabilities; choose the best/cost effective solution.
Supports commercial strategies with customers across multiple businesses.
Acts as focal point for key systems, tools or business processes.
Find solutions for more complex matters and looks proactively for improvements.
Qualifications:- Bachelor's degree 5 years of working experience in similar roles1 to 2 years of SAP preferred
- Problem solving and communication skills
- Customer Service and business process acumen
- Microsoft Excel and Outlook experience
