Customer Operations Specialist The Customer Operations Specialist is a temporary position designed to provide coverage and support during a team member's leave of absence. The role will play a key part in supporting the commercial organization by managing critical customer service functions and operational reporting, serving as a point of contact for internal and external stakeholders, and ensuring timely and accurate support related to order processing, reporting, and customer communications. This role is based onsite in East Windsor, New Jersey. This is a temporary position intended to provide coverage and support while a team member is on an approved leave of absence.
Responsibilities: Perform all core Customer Service functions, including but not limited to:
- EDI and manual order entry
- Order allocation and inventory coordination
- Responding to phone and email inquiries
- Investigating Advanced Ship Notice (ASN) or Electronic Data Interchange (EDI) discrepancies and working with internal teams to resolve issues
- Coordinate with Supply Chain and Distribution teams on product availability and shipment timelines
- Generate and distribute daily sales, inventory, and backorder reports for senior leadership
- Manage product allocations, including short-dated and backordered products, and facilitate approvals for drop-ship requests
- Handle customer claims related to overages, shortages, returns, and related issues
Qualifications:- Skills & Requirements
- Advanced proficiency in Microsoft Excel and strong working knowledge of Microsoft Office applications
- Strong verbal and written communication skills, with the ability to interact professionally with customers and colleagues at all levels
- High attention to detail and a commitment to accuracy, particularly when working in a fast-paced environment
- Excellent organizational and time management skills, with the ability to balance multiple priorities and meet deadlines
- Patience, professionalism, and a customer-focused approach when handling complex or sensitive situations
- Ability to build positive working relationships and collaborate effectively across departments and with external customers
- Resourceful problem-solver who can think through challenges and identify practical solutions
- Quick learner who is comfortable navigating new systems, processes, and business requirements
- Maintains a professional, optimistic outlook and works well as part of a collaborative team
- Positive attitude with a willingness to contribute, collaborate, and support team success
- Adaptable and flexible, with the ability to adjust to changing priorities, customer needs, and business demands
- Comfortable working in an evolving environment and open to new ideas and ways of working
- Self-motivated with a strong desire to learn, grow, and continuously develop new skills
- Receptive to feedback and committed to personal development and process improvement
- Strong sense of ownership, accountability, and commitment to delivering a high-quality customer experience
Education & Experience:- Minimum of 3 years' experience in a customer service or operations-related role; pharmaceutical industry experience strongly preferred
- Bachelor's degree preferred, but not required
- The hourly pay rate for this position may be up to $33.00 per hour, depending on factors such as experience level, knowledge, skills, and abilities. Final compensation decisions will consider these and other relevant business needs.
- This position is classified as non-exempt and is eligible for overtime pay in accordance with applicable federal, state, and local laws.
- As a temporary position, this role is not eligible for company-sponsored Health and Welfare benefits.
Physical Requirements:
OFFICE POSITION - While performing the duties of this job the employee is required to:
- Stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install computer equipment
- Specific vision abilities required by this job include close vision requirements due to computer work
- Light to moderate lifting is required
- Moderate noise (i.e. business office with computers, phone, and printers, light traffic)
- Ability to sit at a computer terminal for an extended period of time
Sedentary work Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Additional Physical Requirements Blood/Fluid Exposure Risk Category III: Tasks involve no exposure to blood, body fluids or tissues.
