Customer Service Engineer IDoD SkillBridge Internship: Customer Service Engineer I SkillBridge Host Company: Siemens Healthineers (Varian) SkillBridge Provider: Vets2PM LLC Location: Remote (must be able to work/live in the Dallas, TX Region) Applicants must be active-duty U.S. Military Members who qualify for the DoD SkillBridge Program. To Apply: Go to www.vets2pm.com/skillbridge and complete the SkillBridge interest form. Return to this posting and click 'Apply'.Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. At Siemens Healthineers, we offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as Customer Service Engineer I.Our global team: We are a team of more than 68,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what's possible in healthcare to help improve people's lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways. Siemens Healthineers supports hospitals and clinics by keeping critical medical imaging equipment—such as MRI and CT scanners—operating safely and reliably. These systems play an essential role in diagnosing and treating patients. As a Customer Service Engineer, you will be responsible for maintaining and repairing this equipment at customer sites within your local service area. Your work will include troubleshooting technical issues, performing routine maintenance, replacing parts, and documenting service activities. You will also work directly with hospital staff to ensure equipment is functioning properly and used effectively. This role is hands-on and field-based, combining technical problem-solving with customer interaction. You will receive structured training, tools, and ongoing support to build your skills, even if you are new to the healthcare industry. Success in this role requires a strong interest in technology, the ability to work independently, and a commitment to professionalism and safety. Most importantly, your work will have a direct impact on patient care by helping ensure that vital medical equipment is available when it is needed most.
Service Area:
Houston, TX Region Shift Requirements after onboarding/training for this role: M-F, 8:00 AM – 5:00 PM This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer I, you will be responsible for servicing imaging equipment in the Dallas, TX area. Customer Service Engineer Level based on prior experience. You are in a field-based, customer-facing role that primarily installs, services, maintains and modifies Siemens' imaging equipment at customer sites. You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction. You will manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management. You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc. Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately. This position may suit you best if you are familiar with what is below, and would like to develop your career with Healthineers You have knowledge and experience performing service, preventative maintenance and modifications on Medical Imaging Equipment at customer sites with minimal supervision You have the ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately. You have experience in testing, repairing and maintaining capital medical equipment You have strong customer service and communication skills You are proficient in the use of tools and service test equipment Required skills to have for the success of this role Minimum high school diploma, Technical Degree or equivalent experience. 1-2+ Years of field service experience is desired. Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting. You have strong customer service and communication skills. Ability to travel and provide service in assigned geography; willingness to participate in an on-call rotation after training and certification. Valid driver's license, ability to drive independently day and night, and good driving record required.
Physical Requirements:
Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone. Training you will receive: Service Operations & Ticket Management, Basic Networking & IT Fundamentals, Diagnostic Imaging Equipment Fundamentals, Safety, Compliance & Regulatory Training, Customer Interaction & Professional Skills, Shadowing & Hands-On Field Experience. At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally. Compensation target if hired after internship (this is a target and may differ based on experience, skills, and internship performance: $63K - $72K per year). Vets2PM Provides: Mentorship and guidance via weekly SkillBridge Intern Zoom Meetings. PM Fundamentals course, Resume writing, LinkedIn optimization, and interview skills course. Other free resources, including an electronic copy of 'How to Speak Civilian Fluently'. Other: Not all internships include certification training by Vets2PM, as many host companies include their own internship-focused training instead. If selected for an internship with Vets2PM please read your approval email, letter, and training plan to be sure you understand what is included in your internship.
