Job Title TechnologyThe L1, L2 Support Technician is the first point of contact for clients experiencing technical issues with AWS Java and Springbased applications. This role involves providing support to ensure uninterrupted service and quick resolution of technical problems. Coordinate with customers and offshore and make sure application is running without any issues. Technical Skills Primary Must HaveGood knowledge of Java Spring frameworks and AWSStrong problemsolving skills and attention to detail Excellent communication skills both written and verbal Ability to work in a support environment Respond promptly to client queries via phone email or chat Diagnose and troubleshoot basic technical issues related to Java and Spring applications Document support tickets including detailed issue descriptions and steps taken to resolve them Escalate complex issues to L3 support when necessary Monitor system performance and report any anomalies Provide regular updates to clients on the status of their issues Maintain knowledge base articles to assist in troubleshooting recurring issues Secondary Skill Customer focused with the ability to manage client expectations effectively Experience with ticketing systems and support tools Knowledge Splunk Datadog New relic CA Workstation SkillsMandatory Skills: AWS Cloud Formation, AWS EC2, AWS EKS, AWS Lambda, AWS RDS, AWS S3, Docker, Java, Microservices, SpringBoot Good to Have Skills: AWS API Gateway, AWS DevOps Services, React, Vector Databases and Embedding Other Details Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ( "LTIM"):Comprehensive Medical Plan Covering Medical, Dental, VisionShort Term and Long-Term Disability Coverage 401(k) Plan with Company match Life Insurance Vacation Time, Sick Leave, Paid Holidays Paid Paternity and Maternity Leave
