Inside Service Technician
virtual vocationsNew York, NY
Inside Service Technician
Installation, Maintenance, and Repair Workers, All OtherMaintenance and Repair Workers, GeneralElectrical and Electronics Repairers, Commercial and Industrial Equipment
Electronic and Precision Equipment Repair and MaintenanceCommercial and Industrial Machinery and Equipment Repair and MaintenanceAppliance Repair and Maintenance
Providing technical support for warranty and non-warranty cold side foodservice equipment, the full-time Inside Service Technician will communicate with end users and field technicians over the phone and email, diagnosing issues and offering solutions while maintaining a customer-focused approach.
Key responsibilities:
Deliver exceptional customer service by effectively communicating troubleshooting solutions and equipment information
Provide technical support to end users and field technicians, managing over 30 cases per day
Utilize manuals and diagrams to diagnose and resolve equipment issues while documenting customer interactions in a company databaseRequired qualificationsExperience in electric/gas appliance repair, refrigeration, or HVAC, or relevant training/schooling
Proficiency in English, both written and verbal
Strong computer skills, including familiarity with MS Word and Outlook
Ability to work an 8-hour shift Monday through Friday with flexible hours
Passion for troubleshooting and innovative problem-solving in a fast-paced environment
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Level
Senior L5
Location
New York, NY
Occupation
Installation, Maintenance, and Repair Workers, All Other
Industry
Electronic and Precision Equipment Repair and Maintenance
Posted
yesterday