Job Description:
We are growing and are in search of experienced claims examiners to join our team! This is an in-office position; located in Pinellas Park, Florida. Our Desk Examiners employ a high level of customer service to our policyholders by empathetically handling each claim and working as efficiently with focus on amicable indemnity. Our Desk Examiners also have direct responsibility for homeowners' property claims, starting with contacting the insured at first notice of loss, handling through a fair claims resolution.
Who are we?
Following the destructive hurricane seasons of 2004 and 2005, a group of seasoned insurance professionals saw the lack of private companies devoting themselves to the Florida marketplace and wanted to provide a solution for Florida homeowners. Among this investment group is the Jerger family, who have been leaders in the Florida insurance industry since 1946. Since 2006, American Traditions Insurance Company has become the largest writer of manufactured home insurance in Florida.
Why work with us?
We are a family-based organization where your voice can be heard, and you will not get “lost in the crowd”. It is our mission to provide a reliable and timely claims experience for our customers, with a corporate culture that supports personal growth and development opportunities for all employees. We value our employees and are committed to providing competitive compensation and benefit packages to our employees including:
- This is a full-time salary/exempt position with a starting salary range of $60,000-85,000 based on experience.
- Medical, Dental, and Vision starting day 1 of employment
- Multiple plans to choose from in order to fit your needs and the company pays 90% of the employee only premium 401k plan participation available the 1st quarter after hire with 100% match of 3% and then 50% on the next 2%...fully vested
- Generous PTO and paid holiday schedule1 day of paid volunteer time off per year
- Onsite workout facility
- Casual dress code (work appropriate)37.5 hour work weeks with great work/life balance as our goal!
- What will you be doing?
- Act as primary service contact and first notice of loss liaison for customers and agents
- Respond to the service needs of policy owners, general agents, producers, field personnel and home office employees.
- Provide technical guidance, information and procedural advice on a variety of customer service issues, requiring knowledge of products and services
- Respond to telephonic, email, and written correspondence
- Process assigned policy level transactions within level of authority
- Conduct research when needed to complete service requests
- Handle all service requests within department service standards
- Assist with preparation of service reports as requested
- Communicate with co-workers, management, clients, vendors, and others in a courteous and professional manner
- Identify, recommend, and implement customer conservation approaches to enhance policy retention
Requirements: The Ideal Candidate will possess:
- At least five years of professional experience in Homeowners P&C claims handling
- Associate’s degree or other industry-recognized designation(s) (e.g. CPCU, AIC, SCLA,) - Bachelor’s degree (preferred).Maintain currently active adjuster license and complies with continuing education (“CE”) requirements
- Excellent time management, organization, multi-tasking, mathematical and analytical skill
- Excellent oral and written communication skills – Bi-lingual Spanish (preferred)
- Intermediate level understanding of residential construction (preferred)
- Proficiency with all Microsoft Office© products
- Experience using Xactimate© and Xactanalysis© (preferred)
Additional Info:
Our office is located at 7785 66th St. N, Pinellas Park, FL 33781 in the Richard and Evelyn Jerger Building. This position is an in-office position. Typical Office hours are 8:30-5:00 pm Monday-Friday; however, slight variations in schedule can be accommodated.
Physical requirements: This position is in an office environment and would require:
- Must be able to remain in a stationary position for 50%- 75% of the time
- The person in this role needs to occasionally move about inside the building to access office machinery and support team members
- Constantly operates a computer and other office machinery such as a copy machine, phone/headset, and key board.
West Point is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
