Who We Are:
Join a team that puts its People First! First American's Agency Division is dedicated to providing our policy-issuing agents with resources, services and underwriting guidance needed to achieve new levels of success. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We Do:
The Title Coordinator serves as a key point of contact for title agents who order title search products and services through the company. This role provides responsive, high-quality customer service by assisting agents with their search orders, answering questions, providing status updates, and coordinating with internal teams, searchers, and other partners to help ensure requests are completed accurately and timely.
The Title Coordinator monitors title search orders throughout the production process, follows up on outstanding items, obtains necessary title documents, communicates anticipated completion times, assists in resolving issues or delays, and supports rush, escalated or time-sensitive requests.
With a strong focus on the title agent experience, the Title Coordinator works collaboratively with First American title agents, as well as internal partners (e.g. FA production team, agency sales representatives, company underwriters) to ensure agents receive timely, accurate, and professional service from the time a search is ordered through completion.
What You'll Do:
Serve as a point of contact regarding the search product providing subject matter expertise to resolve escalated issues arising from search discrepancies.
Research property details and look for back title on orders to confirm accuracy; coordinate with clients and searchers to reconcile discrepancies.
Keeps responsible parties abreast of status or issues regarding title orders; direct questions to responsible parties.
May participate in business development activities to maintain existing clients and acquire new clients.
Proactively contacts vendors to ensure timely delivery of completed searches, elevate past due search requests, address issues with completed searches, and keep system updated.
May assist offshore team by answering questions and resolving escalated issues.
Utilizes company operating systems to coordinate/manage workflow, produce products and respond to customer requests.
What You'll Bring:
Strong MS Office skill set
Strong communication skills, both verbal and written
Strong attention to detail
Demonstrated ability to work well in a team environment
Strong customer service skills
Ability to analyze, compare, interpret and process data
Ability to multitask and perform intense and accurate document review
Strong knowledge of company and/or client operating systems
High School diploma or equivalent; some college preferred
4+ years’ experience in escrow/title or curative lender role
HUD or closing experience is a plus
Pay Range:
$23.37 - $31.15 Hourly, RemoteThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We Offer:
By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
