Customer Care Advocate - Own Each Call to Resolution

Inktel Contact Center Solutions in New York is seeking a customer service professional to handle incoming calls, address customers' concerns, and ensure resolutions are achieved. The role requires strong telephone and verbal communication skills, with the ability to organize information and multitask across multiple inquiries. The position emphasizes ownership of calls, advocacy for callers, and follow-up until promises are fulfilled, reflecting a commitment to high-quality service.