TN DOT
Work Location:
312 Rosa Parks Avenue Nashville, TN 37243 Must be able to lift at least 50 pounds. IT Call Center Experience preferred- Able to handle call volume of up to 30 calls per day. People/Customer Service skills required Printer Administration and Troubleshooting- Server Print Queue, and local QueuesActive Directory Management- Able to navigate Different OUs- Able to look up attributes- Able to reset password and unlock accounts.iOS Management, Support, and Deployment- Setting up new phones/Ipads- Resetting iTunes accounts- Resetting network settings- Backup/Restore device data Video Conferencing- Cisco WebEx- MS Teams- Cisco Presence video solutions Network troubleshooting- Internal vs external- VPN- LTE- Wifi Application Troubleshooting- Account permission- Compatibility settings- Browser vs installed Remote support- MSRA- RDP- TEAMs- Webex Hardware Deployment ServiceNow- Ticket management- Ticket assignment
