Position Summary:
This position is responsible for providing the best orthopedic care available to patients by following best medical care practices to deliver a high volume of acute orthopedic care by optimizing the provider-patient contact time. They will ensure all patients are adequately prepared prior to seeing the physician and to ensure that all patients thoroughly understand their condition, participate in their care, receive all appropriate information, scripts, casting or DME products, patient education materials, etc., to adhere to their care plan per the provider’s instructions and protocols.
QualificationsHigh School Diploma required
Medical Assistant Diploma, or RMA Certification required
Must have current BLS Certification (or must complete certification within 30 days of employment)
1 to 2 years’ experience preferred
Excellent written and verbal communication skills
Computer proficiency with EMRs
Meet the expectations of our internal and external customer service standards
Ability to perform tasks independently with the direction of their managers
Key Responsibilities:
To provide excellent customer service to all patients, visitor, and coworkers
Prepare all patient charts in Athena for visit by ensuring that all intake paperwork is completed
Retrieves patient’s digital images from Medview system on exam room monitors during clinic for physician review
Escorts the patients into the exam rooms and completes patient intake documentation per clinic protocol
Prepares patient for visit with provider by removing sutures, staples, dressings, etc., having patient change as necessary, positioning patient for exam or procedure and completing any necessary consents
Assists the physician during visit with injections or office procedures
Applies and removes casts/splints and DME that is in stock as ordered by the provider
Provides patients with information and education on the proper use and care of casts and DME
Completes documentation in EMR for casting or DME as necessary
Prepares prescriptions, excuse notes, referrals, and patient education materials
Ensures that the patient understands the physician’s instructions for sample medications and follow-up care
Ensures all DCW25 work comp status forms are completed, a copy is provided to the patient and originals are returned to front desk staff for submission to WC department
Breakdown of patient charts with appropriate disposal of PHI, completion and scanning of patient forms, records, etc.
Cleans and maintains zone, exam rooms and cast room, ensuring red bags and sharps boxes are replaced if applicable, ensuring all treatment surfaces are wiped down with antimicrobial solution after each patient and at end of shift
Re-stocks all exam rooms and MA station for the next day clinic
Ensures the safety and security of all PHI in accordance with state and federal HIPPA regulations
Takes/returns phone calls from patients or from other departments, clinics, or outside facilities regarding patients
Assists in addressing and resolving items in staff in box within EMR
All other duties as assigned
ScheduleMonday–Thursday: 12:00 PM – 8:00 PM
Friday: Off
Saturday: 8:00 AM – 3:00 PM
What we offer:
Full time opportunities available, with room for career growth and advancement.
Excellent job security and stability, to promote an optimal work life balance.
Be part of this dynamic and growing high level Clinic Services team!
Orthopaedic Solutions Management is a Drug Free WorkplaceWe are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug-free workplace. All candidates will be required to undergo pre-employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
