Communications Coordinator

Family Ministry Opera0ns & Communica0ns Coordinator Job Descip0nTitle: Family Ministry Opera2ons & Communica2ons Coordinator

Family Ministry at Ascend provides important steps along the Discipleship Pathway. The FamilyMinistry Operations & Communications Coordinator provides operational leadership and communication support across Ascend Kids, Basecamp, Ascend Students, and Ascend Young Adults. This position develops systems, processes, communication strategies, volunteer onboarding pathways, and ministry infrastructure that increase the e?ectiveness of FamilyMinistry. This role serves as a force multiplier by freeing ministry leaders to focus on discipleship , leadership development, and shepherding of families and volunteers. It will serve as the backbone for the ministry with respect to opera Ions, logistics, and communications freeing up the members of the team to focus on front facing discipleship roles leading to lost people saved, saved people matured, and mature people multiplied to the glory of God. QualificationsGOSPEL TRANSFORMATION:The candidate must have a clear testimony of faith in Jesus Christ, evidenced by healthy and growing patterns of gospel transformation. CHARACTER:Demonstrates Christ-like patterns of character that are outlined in 2 Pet. 1:5-8Possesses a willing, teachable spirit Character references requiredSKILLS AND EXPERIENCE:ParenIng or Classroom Experience Preferred but Not Required Strong organization and administration skillsPERSONALITY:Passion for continued growth and developing teams within the classroom setting Must have a team driven passion Must be competent in leading others to new places, a trailblazerTHEOLOGY:Must believe the doctrinal "essentials" as outlined by Ascend ChurchMust be a member of Ascend Church or willing to walk through the membership pathwaypathway. Primary Responsibili2esCommunica2ons Leadership Develop and execute communicaIon strategies across all Family Ministry. Manage ministry wide newsleaers, emails, announcements, registra Ions, and promo Ional e?orts. Maintain communicaIon calendars and communicate with CreaIve Team for communicaIon and opportuni Ies to highlight Family Ministry Departments. Volunteer Systems & Planning Center Administra2onCreate and oversee first touchpoint with prospec Ive volunteers onboarding processes. Maintain training pathways and online training resources workflows. Maintain volunteer records and documentaIon through an established system. Support recruitment ini IaIves through systems and communicaIon. Maintain ministry-wide volunteer schedules through Planning Center records and workflows. Manage scheduling systems and volunteer databases. Ensure check-in processes lead to accurate reporIng. Train and assist ministry leaders on Planning Center usage. Event Opera2ons Coordinate registra Ion systems and communicaIon plans for Family Ministry events. Support logis Ics and administra Ion and expansion of vision for events such as: Retreats Child DedicaIonsBible DedicaIonsStudent EventsYoung Adult Events Seasonal Outreach Events Technology & DataEnsure Family Ministry technology resources remain func Ional, updated, and available through regular hardware and sodware maintenance. Maintain digital curriculum repositories and ministry resources. Develop reporIng dashboards and metrics. Provide date for ministry leaders to analyze par IcipaIon, volunteer, and aaendance trends.trends. Key Performance Indicators1Volunteer Onboarding o 100% of new volunteers complete onboarding within 30 days of approval.o Background checks and required documentaIon remain 100% current. Communica Ion o Weekly volunteer communica Ions sent by established deadlines.o Less than 2% communicaIon error rate (incorrect dates, locaIons, assignments, etc.).Planning Center o Volunteer schedules published at least 14 days in advance.o Maintain 98% data accuracy across people, teams, events, and schedules. Event Support o Event task lists completed by established deadlineso Post-event debriefs completed within one week of each major event Volunteer Engagement o Maintain 90% volunteer scheduling response rateo Volunteer cancella Ion/no-show rate below 10%ReporIng o Weekly ministry dashboard submiaed by deadline Addi2onal Informa2onBackground check required. Aaend required sta? mee Ings and ministry events. AddiIonal responsibili Ies may be assigned by the Director of Family Ministry.1 These Key Performance Indicators are intended to provide a sense for ways in which this role will be evaluated in terms of the contributions to the mission and vision of Ascend Church. Tagged as: communications, coordinator, family ministries