Spa Host Southall is a premier destination bringing nature, produce, and people together in a powerful and unique way. The Spa Host is responsible for the overall guest experience from start to finish. This role includes curating the spa & wellness journey, communicating with the greeters cabin, valet and other departments, preparing the guest for their spa day, assisting guests with questions regarding specific spa services and products, checking the guest into the computer system and modifying appointments as needed, collaborating with back of house support team to guide the guest through their spa journey and charging for services performed. Occasionally the concierge may assist with restaurant reservations, activities, or other hotel needs.
Responsibilities:- Greet guests warmly and provide an overview of their spa experience
- Curate and personalize the guest's wellness journey from arrival to departure
- Communicate with the greeter's cabin, valet, and other departments to ensure seamless guest transitions
- Assist guests with check-in, including entering and updating information in the computer system
- Modify and manage spa appointments as needed
- Answer guest inquiries regarding spa services, products, and amenities
- Process service charges, payments, and checkout procedures
- Occasionally assist with restaurant reservations, activities, and other hotel needs
- Prepare locker rooms and relaxation areas to maintain a serene environment
- Collaborate with front-of-house hosts to guide guests through their spa experience
- Ensure guests have appropriate robes, slippers, and amenities
- Maintain cleanliness and organization of spa facilities, including locker rooms and relaxation areas
- Restock supplies and refreshments for guest comfort
- Support therapists and technicians by ensuring treatment areas are set up and ready
- Assist with laundering and organizing linens and towels
- Address guest requests and ensure a smooth flow of spa services
- Perform additional duties and projects as assigned by Southall Leadership
Requirements:- Must be detail-oriented and have ability to prioritize tasks
- Must have enthusiasm and possess excellent customer service skills
- Excellent communication, listening and reporting skills
The ability to work in a high-volume, busy service environment while maintaining composure, focus and a positive attitude.
Must be a team player
Service experience required
Luxury, hospitality, spa or wellness experience preferred
High School diploma or equivalent preferred
Additional certifications in hospitality or wellness services are a plus
Previous experience in a service-oriented role
Strong organizational skills with attention to detail
Elegant verbal and written communication style
Proficiency in using booking systems and Microsoft office software
Friendly, approachable demeanor with a genuine passion for wellness and hospitality
Ability to work flexible hours, including weekends and holidays, to meet the needs of our guests
The ability to do precision work using hand tools or work aids to work, move, guide, or place objects or materials
Considerable dexterity of hands and fingers to do detailed work in a consistent manner
Our Benefits:- Competitive compensation package
- Generous paid time off accruals 401k and company match
- Weekly pay
- Free weekly outdoor activities and wellness classes 30% internal discounts
- Fresh and free daily meals
- Bountiful internal growth opportunities
Our Team:
Assembled intentionally with dynamic expertise, the Southall team is offered the unique opportunity to learn humbly with, and from, each other. We invest in a growth mindset and take it upon ourselves to strengthen our knowledge and grit daily. We honor the cycles of nature, get our hands dirty and taste the earth's bounty in an effort to connect with the land. We plan with purpose, seeing past the present day and seeking to consider the planet with each step. We embrace a blend of ancient techniques and modern technologies in our practice of sustainability. We celebrate ingenuity and resourcefulness and approach our roles through the eyes of an entrepreneur, looking beyond our respective corners to the big picture. Acting with intention, we approach each day with gratitude for the opportunity to serve our guests and each other. A humble holder of our Michelin Key, our team strives to provide a level of luxury that feels effortless and sincere, infusing wellness at every turn. The Southall team cares for our visitors with the same caliber of kindness and respect as we care for the humans that work alongside us. Southall Farm and Inn is committed to a diverse and inclusive workplace. Southall provides equal employment opportunities to applicants and employees and does not discriminate on the basis of age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
