DHL eCommerce
Equal Opportunity Employer/Disability/VET
Location: United States - Remote Office
Job Brief
The International Sales Manager targets, develops, secures, and maintains sustainable business of existing and prospective Cross border (XB) customers.
At DHL, our people are our greatest asset! Everyone’s contribution drives us to be the world's #1 logistics company.
Certified as a Great Place to Work, we're dedicated to fostering a positive, collaborative, and supportive environment for all. Our commitment and engagement with Our People ensure we continuously build a workplace we're all proud of. Plus, with competitive compensation and exceptional perks, we make sure your personal life shines just as brightly as your career.
This is one position in the Northeast Region ( MA, RI, NY, NJ, PA) and one position in the Southeast Region ( NC, SC, GA, FL, TX).
JOB SUMMARY:
The International Sales Manager targets, develops, secures, and maintains sustainable business of existing and prospective Cross border (XB) customers. This position develops sales strategies using a solution based selling approach, in order to achieve sales growth plans for target markets; works in partnership with Product Management, Commercial and Sales leadership to drive and retain revenue with a focus on XB markets and services including but not limited to international mail/parcels and International Distributed Print solutions.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Work closely with Head of International Sales to ensure that all XB sales goals are met and/or exceeded.
Grow revenue through new customer acquisition:
Develop key international target revenue opportunities and ensure that these revenue/product development goals integrate into the organization’s strategic plans. Strategically manage with the existing sales network.
Gain new accounts by creating relationships with international mailers and global ecommerce brands.
Independently establish target accounts for key regional opportunities.
Work with sales, implementation, and customer service to ensure all quality standards and customer expectations are met for all new parcel customers.
Develop and present cross-border solutions and conduct customer facility tours.
Develop sales/service strategies, training, and solutions to maximize revenue growth and market share.
Grow revenue through increasing customer retention:
Support and enhance KAM /customer relationship by providing product support, competitive analysis, and targeted sales presentation.
Research and address customer concerns and needs responding with appropriate solutions to earn customers satisfaction and loyalty. Ensure customer retention in conjunction with Client Relations Team.
Expand, maintain, and manage multiple key accounts by ensuring superior customer service to earn excellent customer relationships.
Support product management, commercial and Sales leadership in developing and executing tactical and strategic initiatives.
Manage all new rate response and/or rate increase communication.
Support all XB management projects. For example, margin review, market research and key growth projects.
Maintain records/reporting requirements while achieving and exceeding minimum performance standards.
EDUCATION AND/OR EXPERIENCE:
Bachelor’s degree in business, supply chain, marketing or professional sales preferred or related work experience.
9 years related sales experience.
Parcel, ecommerce, and logistics experience required.
Experience with sales activity reporting software preferred.
Proven track record in creating new revenue streams.
REQUIREMENTS/SKILLS: Excellent written and verbal communication skills.
Excellent organization and planning skills.
Strong analytical skills and presentation abilities.
Quick to learn new skills and enjoy a challenge.
Strong negotiation skills.
Self-driven and highly motivated with a positive mental attitude.
Must be able to work independently or within a team in a fast-paced environment.
Results driven and highly customer focused.
High achiever with a strong ability to build rapport & network effectively.
Solution based selling skills.
Demonstrated sales mentality with a strong track record of acquiring new customers, opening new accounts, and consistently delivering new business revenue.
Proven ability to prospect, identify, qualify, and convert net-new opportunities through cold calling, email outreach, networking, referrals, and other outbound sales strategies.
Experience managing a large, self-generated sales pipeline and maintaining disciplined prospecting activity from initial contact through close.
Strong understanding of transportation and logistics solutions, including parcel, international shipping, freight, eCommerce, supply chain, or related services.
Highly organized with strong CRM discipline, forecasting, pipeline management, and sales activity tracking.
IT Requirements: Strong Microsoft Office skills required.
Previous experience using a CRM (Customer Relationship Management) system (Sales Force.com preferred).
Technical understanding of transfer and management.
PHYSICAL DEMANDS: Physical demands are consistent with a professional office setting.
Regular sitting at workstation for 25 – 75% of the work shift.
Frequent standing and walking.
Travel required (up to 50%).
As a leading logistics company in one of the fastest growing industries, at DHL eCommerce, we offer our employees, and their dependents benefits and incentives to make them successful at work and home.
Competitive Pay
Bonus Programs
Retirement Savings - 401k with company match
Medical, Dental, Vision, Well-being programs
FSA/HSA availability
Tuition Reimbursement
Paid Time Off including vacation and sick time
Company Paid Holidays and Floating Holidays
Paid Parental Leave
Employee Discount Program
Employee Assistance & Work Life Program
Short Term and Long-Term Disability
Life Insurance
Annual Salary per location is listed below:
$85,950-$105,000= SC
94,575-$113,000=FL, GA, NC, PA, TX
$798,775-$118,115= RI
$103,125-$122,000=MA, NJ, NY
This compensation range is provided as a reasonable estimate of the salary range for this role. Factors that may be used to determine your actual salary may include but are not limited to your specific skills, your work location, how many years of experience you have, and comparison to other employees already in this role.
To be considered for this role, applicants must be legally authorized to work in the United States and not require employer sponsored work authorization now or in the future.
We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.
Equal employment opportunity, including veterans and individuals with disabilities.
