Facilities Operations Manager

Location: Roosevelt Island, New York, NY

Job Type: Full-time Salary | On-Site (24/7 Operations Oversight)

Compensation: Competitive Salary ($110,000 to $125,000 per year) + Performance Bonus + Benefits

About Us: Advantage Tennis (HCK Recreation, Inc.) is one of New York City’s oldest and most respected indoor tennis and racquet organizations. With more than 50 years of history and a lasting impact on the local tennis community, we serve players ranging from age four to ninety-four and do so across our three main clubs and an extensive network of more than 15 teaching and summer camp locations. As one of the oldest providers of tennis in NYC, we also consistently aim to be the best. Our focus is on delivering consistent top-tier experiences in tennis and racquet sports, and we are actively building an exceptional coaching team to help us achieve that goal.

What We Are Looking For: (Qualifications) We are seeking an experienced, operationally rigorous Facilities Manager to lead facility operations at our high-volume, premier indoor sports and recreation venue on Roosevelt Island in New York City. The facility includes 12 indoor clay tennis courts, along with extensive customer-facing, mechanical, and operational infrastructure. The role demands consistent presentation, reliable facility and court operations, and consistent five-star guest experiences around the clock.

Key Responsibilities: Shift Leadership & Delegation: Develop, lead, schedule, and mentor a core team of 15–20 maintenance, custodial, and operations staff across shifts. Develop and manage a 168-hour weekly staffing and coverage plan to ensure seamless day-and-night operations, while delegating responsibilities across the team. Clay Court Operations: Oversee the daily maintenance, preparation, condition, and presentation of all 12 indoor clay courts, ensuring courts are consistently safe, playable, and maintained to the club’s standards. Coordinate staffing, rolling, watering, grooming, repairs, and other court maintenance needs. Cost & Time Optimization: Drive labor and operational efficiency through data-backed scheduling, preventive maintenance prioritization, and disciplined vendor and utility cost management to protect margins without compromising consistent quality standards. Achieving all of this while adhering to operational and capital budgets. Premium Quality Control: Enforce white-glove cleanliness, optimized playing spaces and surfaces, operational standards, and safety protocol, across all customer-facing zones and spaces. Comprehensive Maintenance Oversight: Manage preventive and reactive maintenance for air-supported structures, traditional building systems, including commercial and specialized HVAC, electrical, plumbing, mechanical systems (MEP), and specialized athletic equipment. Inclement Weather Strategy: Develop and execute dynamic weather contingency plans, rapidly scaling operations by onboarding and deploying temporary staffing during storms and seasonal disruptions to maintain safety and uninterrupted access. Cost & Time Management AcumenFiscal Stewardship: Track operating budgets, forecast staffing expenses, negotiate vendor contracts, and manage inventory to eliminate waste and maximize ROI.Operational Velocity: Excel at triaging competing mechanical, administrative, and guest-facing priorities, deploying resources swiftly to minimize facility downtime and optimize labor spend.

Qualifications: 5+ years of progressive facilities management experience in high-volume, premium commercial venues (sports complexes, luxury fitness, hospitality, or entertainment).Demonstrated mastery of time, task, and budget management, with a proven record of optimizing shift labor and operating expenses. Strong background in building infrastructure, MEP systems, OSHA safety standards, and local NYC building codes. Experience overseeing athletic facilities and/or specialized playing surfaces strongly preferred. Proven track record in shift-based workforce management, cross-shift communication, and surge-staffing during peak events or severe weather. Collaborative mindset with a sharp eye for aesthetic and functional detail. Ability to manage multiple priorities while maintaining high standards for both facility operations and court conditions.