Revival Spa at Renault Winery & Resort| A VIVÂMEE Hospitality Signature Collection Revival Spa at Renault Winery & Resort offers a serene, luxury wellness experience designed for relaxation, rejuvenation, and renewal. As part of VIVÂMEE Hospitality, Revival Spa combines elevated spa services with exceptional guest care to create restorative and memorable experiences in a refined resort setting. At VIVÂMEE Hospitality, our culture is grounded in our core virtues: JOY – We genuinely enjoy serving others and winning together as a teamHUMILITY – We respect and uplift one another, always willing to learn and supportMINISTRY – We view hospitality as a meaningful act of service, creating transformative guest experiences We hire, develop, and recognize team members based on these values. Candidates who are inspired to grow within these virtues will thrive in our organization.
Position Overview:
The Lead Dual rate Therapist administers professional massage and body treatments and facials to our guests. They must have a thorough knowledge of numerous massage and facial modalities, posses a general understanding of body treatments and be willing to train in our spa's specific massage and body treatment offerings. They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide wellness solutions to meet the needs of our guests. They must hold and maintain a current state license. The Lead will be responsible for training new therapists, maintaining appropriate Back Bar par levels, assist with inventory and quality control of services and product use.
Key Responsibilities:- Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service and within Forbes 5 star standards.§ Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.
- Effectively inform and educate our guests about specific wellness concerns.
- Be flexible with your schedule, supporting the needs of the spa.
- Properly care for equipment and use proper amounts of product to assist with cost controls.
- Have complete knowledge and understanding of all services and products offered.
- Uphold the standards of sanitation and sterilization as directed by law and the spa's policies and procedures.
- Perform prep work, properly clean and restock room as required.
- Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
- Actively promote the spa, treatments, services and retail, as well as programs, promotions and/or discounts available.
- Handle guests' questions and concerns professionally and courteously.
- Provide accurate, appropriate and immediate responses to all requests by guests.
- Possess the ability to work without direct supervision.
- Maintain a positive attitude and contribute toward a quality work environment exhibiting Vivamee Hospitality Virtues.
- Regularly attend, participate in and support training and staff meetings for the spa.
- Assist in all areas of spa operation as requested by management, including but not limited to inventory, protocol training and maintaining consistent delivery of services and product use.
- Communicate to management any and all occurrences involving staff or guests in the spa that require attention
- Qualifications & SkillsStrong multitasking ability in a fast-paced environment
- Excellent customer service and communication skills
- Professional, friendly, and team-oriented demeanor
- Proficiency with computers; spa software experience preferred
Education & Experience:- High School Diploma required
- Must hold and maintain a current state license in both massage and esthetics.
- Minimum of one year experience working in a massage and esthetic position
- Forbes training a plus.
- Apply TodayIf you are passionate about delivering exceptional guest experiences, leading high-performing teams, and creating a luxury wellness environment, we invite you to apply and join the VIVÂMEE Hospitality team at Renault Winery & Resort and Revival Spa.
Disclaimer:
"This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments)."Renault Winery Resort is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act (ADA), Renault Winery Resort may provide reasonable accommodations to qualified individuals and encourages both prospective and current employees to discuss potential accommodations with the employer.
