Operations & Client Success Assistant

Location: 100% Remote (US work authorization required) Commitment: 10–20 hrs/week, self-scheduled during business hours, 1099 independent contractor

Pay: $15–$20/hour, based on experience (start at $15/hr for the first 90 days)

Duration: Minimum 1-year commitment required

About the role: WorldWise Tutoring is a 13-year-old premium tutoring company (Chicago, Dallas–Fort Worth, Houston, Austin, San Antonio, plus remote) hiring a sharp, discreet, detail-driven Operations Assistant to support the Founder/CEO. This is not a generic admin role — you’ll own real processes that directly affect revenue and client trust, with growing autonomy as you prove out the fundamentals. What you’ll own: Tutor matching: First-pass ranking of tutors to students against our documented rubric, for founder approval CRM and lead discipline: Every lead and client fully tracked — source, stage, quote, outcome Reactivation and referrals: Reaching out to paused families at the right moments, running our referral-ask process Client lifecycle: Onboarding, offboarding, session-log and progress-report audits, payment logging Institutional research: Building outreach lists for our growing school/college partnerships program

What we’re looking for: Someone unusually organized, careful, and comfortable exercising judgment within a defined process — more important than years of formal “operations” title experience Strong, natural writing — you’ll draft outreach that represents the company directly to parents High discretion — you’ll handle student records, learning-difference information, and family financial/contact details Comfortable with (or quick to learn) CRM-style structured tracking This is a 1099 independent contractor role. You set your own hours and schedule within the general 10–20 hrs/week range, and are free to take on other clients or work.

Pay: $15.00 – $20.00 per hour Expected hours: 10.0 — 20.0 per week

Benefits: Employee discount Flexible schedule

Experience: Personal assistant: 1 year (Required) Education administration: 1 year (Preferred)

Work Location: Remote