Description:
Big City Optical is a leading firm in the optical industry, recognized for our innovative products and commitment to excellence. We are currently seeking an Optician to join our team and support the company’s mission of providing preeminent eye care in our communities.
The optician is the main point of contact for new and current patients. They work with the optometrist’s recommendations to match lenses, frames and combinations thereof to the patient’s vision needs. The optician accurately fits, measures, and adjusts frames for maximum usability by the client, ensuring quality and integrity of eyewear before leaving the store.
Optician Duties and ResponsibilitiesConduct pre-examination assessments of patients
Work closely with the optometrist to understand and deliver on specific patient vision requirements.
Understand and evangelize Big City Optical’s value proposition to clients
Assist patients in selecting frames and lenses that best suit their prescription needs and lifestyle.
Accurately measure and fit eyeglasses and contact lenses, ensuring a comfortable and optimal vision experience for each patient.
Educate patients on lens options, including features and benefits, to help them make informed decisions.
Maintain up-to-date knowledge of the latest trends in eyewear and advancements in lens technology.
Monitor orders and update patients on any delays.
Conduct quality assessment of orders prior to patient pickup.
Work with colleagues to manage inventory, including ordering, receiving, organizing frames and lens supplies and participating in off-hours inventory count work as needed.
Provide excellent customer service, resolving any issues professionally.
Perform administrative tasks related to patient records, store operations and insurance billing.
Conduct follow-up calls to check in on patients and proactively advise on eye care appointment availability.
Additional responsibilities as assigned to support the overall success of the store.
Requirements:
1 year experience preferred, not required.
Excellent communication and interpersonal skills, with an ability to engage effectively with diverse clientele.
Detail-oriented, with strong organizational and time management skills.
Ability to work collaboratively in a team environment.
Adhere to company policies on attendance, dress code and workplace safety.
Reliable transportation and willingness to travel up to 10 miles to support coverage at other locations as needed.
Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Physical DemandsWhile performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stoop, kneel, crouch, climb-up or crawl. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
Pay$19-$24 per hour
BenefitsIncentive Plan Participation
Company subsidized Medical Insurance
Company subsidized Dental insurance
Company paid Short Term Disability insurance
401(k) with 10% match
Paid time off
Employee discount plan
