New Build Account Manager

Job Summary: The New Build Account Manager (NB AM) owns the long-term relationship and penetration strategy for new residential communities from groundbreak through post-sellout maturity. The NB AM acts as the primary point of contact for builders, developers, HOA boards, and on-site sales agents, and partners strategically with Direct Sales, MDU, Marketing, ecom, and Outbound to drive sustained penetration across every available channel.

Responsibilities: Builder & HOA Relationship Management Serve as the primary point of contact for homebuilders, developers, HOA boards, and property/community managers from groundbreak forward, building and sustaining relationships throughout the community lifecycle Maintain strong, ongoing relationships with on-site sales agents and leasing staff to keep the brand top-of-mind with new homeowners Leverage relationships to secure access, cooperation, and buy-in for marketing and sales initiatives within the community Proactively resolve escalations or friction points raised by builders, HOAs, or community stakeholders Construction & Project Timeline Coordination Track construction progress on both sides of each project - the developer/builder's build schedule and our own service turn-up readiness, to keep the community on plan Maintain visibility into key milestones (groundbreak, model home completion, phase releases, homes-ready-for-service) and proactively flag timing risks before they impact service delivery Partner with internal construction and operations teams to confirm our infrastructure build is tracking to the developer's timeline Follow established escalation processes when a project falls behind plan, ensuring the right teams are looped in early rather than after delays occur Keep builders and developers informed of our readiness status so expectations stay aligned on both sides Penetration & Market Strategy Own penetration performance for assigned communities, tracking subscriber growth against homes-passed and homes-sold benchmarks Build and execute account-specific growth plans as communities move through active sale and sellout/maturity phases Identify underperforming communities and develop targeted action plans to recover penetration Analyze market and competitive activity within assigned territory and adjust strategy accordingly Marketing & Community Engagement Strategy Partner with the Marketing team to shape marketing strategy and collateral for assigned communities, providing feedback, recommendations, and community-specific insight Collaborate with the Events team on event strategy and timing for community activations, grand openings, and resident engagement; Events team owns sourcing, setup, and execution Work with Marketing and Events teams to ensure on-site sales agents and leasing staff have the tools and messaging needed to represent the brand accurately Cross-Functional Coordination Partner closely with Direct Sales (D2D), New Build Sales Representatives, MDU, Marketing, ecom, and Outbound teams to drive community penetration through every available channel Own and manage lead flow through the company's referral program, routing qualified leads to ecom and outbound channels and tracking conversion Coordinate with channel partners to ensure a seamless, aligned experience for the customer and continuity across the community Align with D2D and New Build Sales Representative counterparts on territory strategy to maximize total addressable penetration Reporting & Forecasting Maintain accurate account records and activity logs Prepare regular penetration, pipeline, and account health reports for sales leadership Forecast expected penetration and revenue by community and territory

Qualifications: 3+ years of experience in account management, business development, or outside sales - telecommunications, cable, homebuilding, or real estate industry experience strongly preferred Demonstrated experience building and maintaining relationships with HOAs, property management companies, builders, or developers Proven ability to manage a portfolio of accounts/relationships simultaneously across different stages of maturity Strong cross-functional collaboration skills; comfortable partnering across sales, marketing, and operations teams Excellent relationship-building and written/verbal communication skills Strategic mindset with ability to develop and execute account plans with minimal day-to-day oversight Valid driver's license and reliable transportation; ability to travel within OMS territory Bachelor's degree in Business, Marketing, or related field preferred At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What's Right, Drive One Optimum, and Make It Happen. These aren't just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It's all part of the bigger picture of "Be The Difference" where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stops. If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team. Together, we'll shape the future of connectivity. All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements. Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law. Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.