IT Services Customer Service Representative

Concentrix, a leader in global business services with a focus on customer engagement and improving business performance, is looking for a Customer Service Representative to join our team. This role requires an individual who can support our Information Technology services by providing exceptional customer service, embodying our commitment to excellence. Our ideal candidate will be a problem solver and a communicator who is tech-savvy and capable of maintaining high customer satisfaction. You will be tasked with handling customer inquiries, resolving issues, and ensuring a seamless customer experience aligned with our technological solutions. Manage large volumes of incoming calls and customer inquiries. Identify and assess customers’ needs to achieve satisfaction. Provide accurate, valid, and complete information by utilizing the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. Maintain customer records by updating account information. Follow communication procedures, guidelines, and policies. Take the initiative to suggest solutions through established channels to enhance the company’s services. Strong customer service skills Excellent communication and presentation skills Ability to multitask, prioritize, and manage time efficiently Experience with CRM systems and practices Familiarity with IT systems and terminology Sound decision-making and problem-solving skills Medical Insurance Dental Insurance Vision Insurance 401k Certified Customer Service Professional (CCSP) Microsoft Certified: Dynamics 365 Fundamentals (optional but advantageous)