Portfolio Director of Hospitality Operations

Bon Appetit

Other Forms of Compensation: Our Passion is Food! At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!

Deploy to locations across the national portfolio to provide senior leadership coverage when GMs or Operations Directors are transitioning, on leave, or when operational support is required Stabilize and elevate operations during leadership gaps, high-demand periods, or program challenges — maintaining full service continuity Serve as a trusted operator who can be embedded in a location and immediately command credibility with site teams and clients Cover FOH, micro-kitchen, and full-service hospitality environments across the portfolio as directed Hospitality & Service Excellence Champion a culture of warm, proactive, and consistent hospitality across all locations Evaluate and elevate service standards, dining room operations, service flow, and the overall guest experience Drive queue management protocols, guest feedback resolution, and prevention of recurring service issues Partner with site leaders to implement best practices in hospitality culture and service execution Micro-Kitchen & Multi-Format Operations Oversee and support micro-kitchen operations including FIFO stocking accuracy, product quality and rotation, equipment uptime, and daily cleanliness standards Ensure operational consistency across diverse hospitality formats — from full-service dining to micro-kitchens, café programs, and catered events Audit locations against program standards and develop action plans for areas requiring improvement Catering & Events Support Support the execution of catering and event programs, ensuring on-time setup, high-quality service delivery, and seamless client communication Partner with culinary and operations leaders to ensure integrated execution between FOH and BOH during events New Openings & Special Projects Bring opening expertise to new location launches — developing service culture, training teams, and ensuring operational readiness prior to go-live Lead and support program-wide initiatives as assigned by the VP of Hospitality and National Program Director of Operations Contribute to the development of operational standards, SOPs, and training materials Leadership Development & Team Building Coach and develop site-level leaders to strengthen operational capabilities and service culture Support staffing coverage strategies, succession planning, and leadership bench strength at key locations Ensure training completion across HACCP, food safety, service standards, and guest engagement protocols Financial & Compliance Oversight Support financial accountability at deployed locations, including budget adherence, weekly/monthly financial reporting, and procurement discipline Ensure full compliance with food safety, sanitation, allergen protocols, and health inspection standards at all supported sites Uphold client KPIs and program standards, reporting progress transparently to the VP of Hospitality and National Program Director

Bon Appetit BRYAN GONI