Floor Lead (Retail) (Full-time) Miami, Florida Since 2015, Mejuri has reimagined what fine jewelry can be in a modern worldshifting it from a traditional gift to a personal choice rooted in self-expression. Founded by third-generation jeweller Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn't require a special occasion, and it should never come with guilt. It's about celebrating yourselfyour style, your life, your everyday. Mejuri meets customers where they areonline, in app, and through a growing global retail footprint of 58+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long-term vision.
The Role:
The Floor Lead plays a pivotal role on our store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations. As a key presence on the sales floor, the Floor Lead exemplifies outstanding interpersonal skills and consistently embodies Mejuri's values. A natural motivator and collaborative team player, they inspire the team with a can-do attitude, creating an engaging and dynamic environment for both staff and customers.
Retail leaders at Mejuri are engaging, nimble, creative and driven. Join us in redefining luxuryone customer, one team member, and one exceptional experience at a time.
Customer:
Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri's Steps of Selling.
Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team.
Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
KPIs: OPH, NPS (85%
