Leader Of Mdr Team
Location:
Poland (99% remote), visit to Krakow a few times a year. Job Dimension: Full-time. Join the team of a leader in the cybersecurity industry, which approaches data protection differently – instead of chasing threats, we protect data from within. We have built the first fully autonomous Data Security platform in the industry, which helps clients drastically reduce risk with minimal human effort. We act quickly, we are a team that cares about details and together we solve complex problems to protect data worldwide. The MDR (Managed Detection & Response) team is at the forefront of global services for detecting threats and responding to data incidents. It is a service operating 24/7, supporting clients in investigating and responding to security incidents. We are looking for an experienced Leader Of Mdr Team who will oversee a team of security analysts – from training and developing competencies, through ensuring compliance with operational procedures, to ensuring the delivery of MDR services in accordance with SLA. The person in this position acts as a technical and operational escalation point for analysts and is a key link in MDR operations, ensuring that the team monitors, analyzes, and escalates incidents threatening the security of clients' data around the clock.
Technical And Operational Escalation:
Acting as an escalation point for investigations, incidents, and other elements of the MDR service.
Verification of findings and coordination of investigative actions with clients and internal teams.
Ensuring proper documentation and communication of investigation results, including tracking in the CRM system.
Conducting or participating in client meetings, representing the MDR service when required.
Team Management:- Conducting recruitment and onboarding of new team members.
- Continuous training of the team in skills and knowledge necessary to deliver the MDR service.
- Conducting regular performance assessments and quarterly SWOT analyses to support team development.
- Building strong working relationships within the MDR team and with other departments (Product Support, Product Management, Engineering).Service Management
- Supporting the development, documentation, analysis, testing, and modification of threat detection systems, playbooks, runbooks, and operational processes of the MDR team.
- Maintaining up-to-date knowledge of all aspects of the MDR service.
- Supervising and executing programs, projects, and operational tasks related to the MDR service.
Requirements:
Documented experience in leading and managing a team in a collaborative work environment.4+ years of experience in cybersecurity operations in a global security company.2+ years of experience in team management. Education or certifications in the field of cybersecurity or proven ability to perform tasks in security operations disciplines (monitoring, detection, investigations, incident response).Proven ability to provide security operations services while maintaining SLA and other operational requirements. Knowledge of popular security technologies and tools, including network solutions (firewall, IDS), host-based (EDR, AV), data-related (DLP, DSPM), and identity (PAM, IAM).Creative approach to solving complex problems. Strong analytical and critical thinking skills. Very good communication skills in English (written and verbal) and interpersonal skills (working with subordinates, colleagues, and clients).Attention to detail and the ability to independently deliver results.
