Medical Interpreter Under the direction of Director of Patient Experience, the incumbent serves as a Medical Interpreter for patients, providers and staff and supports the operation of the department. Relays medical information between speakers of two different languages in compliance with all CNE system and hospital policies and procedures, supporting patient confidentiality, patient dignity and informed consent. Explains hospital resources, clinical procedures, office or clinic protocols, and facilitates verbal communication between clinicians and patients. Serves as a cultural and linguistic resource. Performs duties in a spirit of teamwork and cooperation. Helps to facilitate successful delivery of services to linguistically diverse consumers, patients and their families. Ensures that information pertaining to the patient's outpatient services, hospitalization, and ongoing care are accurately communicated. Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Promote customer satisfaction related hospital services; notify Supervisor of any issues that may be problematic for patients, providers or staff. Participate in continuing education programs and competency training to enhance professional role of Medical Interpreter. Preserve and protects patient confidentiality at all times. Perform other related duties as needed. High School Degree or equivalent with an approved certification in medical translation required. Must demonstrate proficiency as a medical interpreter in a healthcare setting. Experience demonstrating high level of interpersonal skills, both oral and written, analytical skills, organizational skills and effectiveness within a team environment. Must possess strong cultural awareness competencies, linguistic and interpreting skills and ethical competency. Experience working in a fast-paced environment preferred. Must be able to travel between locations without limitations. Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, is a trusted, integrated health care organization that fuels the latest advances in medical research, attracts the nation's top specialty-trained doctors, hones renowned services and innovative programs, and engages in the important discussions people need to have about their health and end-of-life wishes. Care New England is helping to transform the future of health care, providing a leading voice in the ongoing effort to ensure the health of the individuals and communities we serve. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.
