Description:
We are seeking a dedicated Account Advocate to join our team. Duties include handling a mix of inbound and outbound communications to assist consumers in catching up on past-due payments by offering reminders, support, and flexible payment solutions.
Key Responsibilities: Answer inbound calls promptly and professionally
Provide clear guidance and support to help clients resolve account issues
Process payments across multiple methods accurately and efficiently
Qualifications: High school diploma or GED required
Proficiency with general computer programs (Word, Excel, Outlook, Adobe)
Strong communication skills, both verbal and written
Ability to multitask and manage time effectively
High attention to detail and accuracy
Dependable, adaptable, and a strong team player
Problem-solving skills with the ability to follow multi-step instructions
Need info on how to become a Business Ministry Partner?
