Job Description:
Field Service Technician - Network & Technology Services :Acuative is seeking a dependable and technically capable hands-on Field Service Technician to provide installation, maintenance, troubleshooting, and Smart Hands support for network and technology infrastructure at customer locations. Technicians work with a wide variety of network, communications, computing, and low-voltage infrastructure and frequently coordinate with remote Network Operations Centers (NOCs), engineers, project coordinators, and customer technical teams to complete installations and resolve service issues. This is a full time benefits eligible position that includes a company vehicle, gas card for vehicle, inventory, and training. Prior field service, IT, networking, telecommunications, or structured cabling experience is preferred. However, candidates with a strong technical background, mechanical aptitude, and a demonstrated willingness to learn are encouraged to apply. Acuative provides paid training and technical support for the work our technicians perform. Technicians serve as the Onsite Smart Hands resource, performing physical installation, cabling, testing, troubleshooting, equipment replacement, and other hands-on tasks while working with remote technical resources when configuration or advanced troubleshooting is required. This position requires a person willing to go to new places. Tickets can be assigned four or more hours away to provide installation and maintenance services to voice and data networks, servers, computer systems, retail technology systems, and other network-based hardware. Acuative technicians are guaranteed forty (40) hours of pay per week even if not dispatched for forty hours. To be eligible for this role you must have a clear driver’s license (no more than 4 points), have the Covid-19 vaccination, and willing to work mostly M-F with opportunity for overtime and call out pay after hours and weekends. This position often works alone, and qualified applicants must be able to lift up to fifty pounds above head and climb a ladder. Acuative is a drug free workplace.
Overview:
Acuative, the nation's leading independent provider of telecommunications field services, seeks a Field Service Technician. The successful candidate will spend the majority of their time covering the (MARKET) area providing installation and maintenance services to voice and data networks, servers, computer systems, retail technology systems, and other network-based hardware.
Primary Duties and Responsibilities:
The position involves a variety of tasks including but not limited to: Install, replace, relocate, rack, stack, mount, and provide Smart Hands support for routers, switches, wireless access points, firewalls, cellular gateways, SD-WAN equipment, servers, circuits, telephony and other network-based hardware. Perform physical installation and replacement of equipment from a variety of manufacturers and technology platforms, including circuit extensions, structured cabling, fixed wireless, and Low Earth Orbit (LEO) satellite solutions. Perform equipment cutovers and migrations while working with remote engineers, NOCs, project teams, and customer technical resources. Locate, identify, label, and document telecommunications circuits, circuit IDs, demarcation points, network equipment, ports, cabling, and associated infrastructure. Troubleshoot copper cabling and connectivity using appropriate test equipment, including cable testers, toner/probe sets, and related tools. Perform circuit extensions and other low-voltage cabling work as required. Conduct site surveys and site audits to document existing infrastructure, equipment, cabling, power availability, installation requirements, and other site conditions. Install LEO satellite and fixed wireless equipment, including exterior mounting, antenna installation, cable routing from exterior to interior locations, and associated indoor network equipment. Installation of Fixed Wireless Antennas, cables and hardware. Carry and position tools, networking equipment, mounting hardware, ladders, satellite installation components, ballast/cinder blocks, and other materials required for field installations. Complete all required job deliverables accurately and on time. Deliverables may include photographs, ticket notes, equipment and serial-number information, Microsoft Excel survey forms, sign-off documents, installation checklists, test results, and customer-specific electronic forms or applications. Maintain assigned company vehicle, inventory, tools, test equipment, and safety equipment according to departmental standards. Ability to work off a lift or ladder at heights up to 30 feet or more.
Preferred Qualifications:
Working knowledge of networking hardware and topologies.
Previous experience in IT field services, telecommunications, networking, structured cabling, computer hardware, electronics, or a related technical field.
Ability to identify and work with routers, switches, wireless access points, firewalls, cellular gateways, modems, servers, telecommunications circuits, and related hardware.
Basic understanding of telecommunications circuits, demarcation points, circuit extensions, and connectivity troubleshooting.
Knowledge of computing systems hardware with the ability to provide break/fix support for desktop PC and/or servers.
Physical installations of a wide variety of hardware including routers, switches, WAPs, servers, POS systems, digital signage systems, and associated peripheral equipment.
Ability to provide configuration support for a variety of technology platforms through console and remote applications.
Understanding of telephony systems (VOIP, PBX, Key Systems) with an ability to provide hands-on hardware and troubleshooting support.
Experience with LEC circuit identification and extensions.
Familiarity with cabling standards and the ability to pull and terminate cabling in a variety of customer environments.
Ability to operate basic power tools – drills, saws, etc.
Work on ladders and lifts where required.
Working knowledge of Microsoft Office applications (Excel & Word).Ability to follow detailed job documents.
Must be willing to travel as needed to meet customer SLAs.
On-call, after hours, and weekend work may be required.
Must possess a valid drivers’ license with good driving record.
Experience installing LEO Satellite (such as Starlink) and/or Fixed Wireless antennas.
Ability to work off a lift or ladder at heights up to 30 feet or more.
Education & Certifications:
Associate’s degree in information technology or equivalent experience.
CompTIA networking, Cisco, Cabling, BICSII, Satellite, PBX or VoIP system certifications a plus!
Selected candidates will be required to attend a hardware and cabling training course at our Global Technology Center in Strongsville, OH.
The Ideal Candidate:
The ideal Field Service Technician is someone we can depend on. You do not need to know every piece of equipment you will encounter on day one. Technology, customers, and project requirements continually change, and training and remote technical support are available. What matters is having a solid technical foundation, the ability and desire to learn, good judgment, and the willingness to work through unfamiliar problems. Our strongest technicians are comfortable working independently, traveling wherever the work requires, communicating professionally with everyone they encounter, and taking ownership of their assignments. They understand when to troubleshoot independently, when to engage remote technical resources, and when a customer Scope of Work requires approval before making a change. If you enjoy hands-on technology, solving problems in the field, learning new systems, and working in an environment where no two assignments are exactly the same, this position may be a strong fit.
