Front Desk AgentJOIN A WINNING TEAM! The Front Desk Agent will be responsible to act as our guests' first point of contact during their stay and manage all aspects of their accommodation. This isn't just your next job it's your opportunity to be part of an amazing team that delivers on our promise to meet and exceed our guest's experience the moment they walk through our doors! We offer structured programs for growth and career advancement and consider our employees to be our greatest asset. What we offer you: Unparalleled training and development programs Generous employee discounts on dining, retail, amusements and hotels Flexible schedules Multiple benefit plans to suit your needs Paid time off or paid sick leave (based on location) Opportunities for advancement Community volunteer opportunities with Landry's League Positive and respectful work environment where diversity is valued
Responsibilities:- Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees
- Register arriving guests by completing appropriate paperwork and obtaining proper payment information
- Settle account balances of departing guests by accepting payment and handling cash drawer
- Investigate and resolve general billing discrepancies
- Respond to guest inquiries concerning entertainment or attractions and provide guests with general information to ensure a pleasant stay in the hotel
- Print and process routine reports and may assist in the training of new departmental employees
- Promote positive public/employee relations at all times
- Uphold guest relations in a positive manner; refers guest to appropriate personnel if unable to satisfy guests' complaints
- Assist other departments with requirements they may have pertinent to hotel guests
- Maintain a clean, safe, hazard-free work environment within area of responsibility
- Performs any other duties as assigned
Qualifications:- Aspire to our "Be FAIR" ideals: Be Friendly, Accommodating, Inclusive and Respectful
- Are a Team Player with a guest first attitude
- Have prior restaurant experience (preferred)
- Have a passion for great food and great fun
- Are comfortable working in fast-paced environment
- Learn more about Landry's by visiting our website at www.landrysinc.com EOE Posted Salary Range USD $23.00 - USD $30.00 /Hr. Tipped Position This position does not earn tips
