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General Manager

1tomplumber melbourneMelbourne, FLManager L7

$95,000–$145,000

General and Operations ManagersManagers, All OtherConstruction Managers
All Other Specialty Trade ContractorsPlumbing, Heating, and Air-Conditioning ContractorsResidential Remodelers
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About the Company: 1-Tom-Plumber and Tidewater Restoration are professional, service-focused companies specializing in plumbing, drains, water damage mitigation, mold remediation, and construction services. We serve both commercial and residential customers across Florida, with a reputation built on reliability, excellence, and customer satisfaction.
About the Role: The General Manager is responsible for the day-to-day operational performance of both 1-Tom-Plumber and Tidewater Restoration. This role owns profitable execution, production team accountability, throughput, customer experience, operational discipline, and growth across all divisions. The GM reports to Ownership Group / Operations Leadership and is ultimately responsible for operational execution across the company. Direct Reports Restoration Team Leader, Reconstruction Team Leader, Lead Technician/Plumbing Team Leader, Project Managers, Field Supervisors
Key Responsibilities:
  • Operational Leadership & Accountability
  • Lead day-to-day operations across plumbing, restoration, reconstruction, dispatch, and administrative coordination
  • Hold department leaders accountable to KPIs, standards, and expectations
  • Maintain operational alignment between field and office teams
  • Resolve escalated operational issues quickly
  • Revenue & Profitability Management
  • Own overall company operational performance, including revenue, gross margin, average ticket, technician productivity, and close rates
  • Identify and address operational margin leakage
  • Partner with Finance Leadership on profitability reporting
  • Team Leadership & Development
  • Develop leaders within each division and conduct regular leadership meetings and accountability reviews
  • Coach Team Leaders, Project Managers, Dispatch, and Administrative staff
  • Build a culture of urgency, accountability, professionalism, and teamwork
  • Customer Experience
  • Ensure high-quality customer communication standards and resolve escalated customer concerns
  • Maintain and reinforce review capture systems across all divisions
  • Systems & Process Enforcement
  • Ensure SOPs are consistently followed and partner with Operations Leadership on process improvement
  • Maintain operational discipline within ServiceTitan, Albi, Clean Claims, and Paycom
  • Scheduling & Throughput Oversight
  • Oversee scheduling across all divisions to ensure technician utilization, job velocity, and booking efficiency
  • Fleet, Equipment & Operational Readiness
  • Ensure trucks, equipment, and warehouses remain organized, maintained, and operationally ready
  • Reporting & KPI Accountability
  • Review and report on revenue by division, gross margin, technician productivity, job cycle time, days to invoice, AR aging, callback rates, and scheduling efficiency
Qualifications:
  • 7+ years of leadership experience in plumbing, restoration, construction, or home service industries
  • Proven experience managing operations with full P&L responsibility and financial accountability
  • Demonstrated success leading multiple departments, including Production, Sales, Customer Service, and Administration
  • Strong financial management skills, including budgeting, forecasting, KPI tracking, and performance reporting
  • Exceptional leadership, coaching, team development, and conflict resolution abilities
  • Experience with field service management platforms such as ServiceTitan, Albi, or similar preferred
  • High level of professionalism, integrity, accountability, and customer-focused decision-making
  • Self-motivated, results-driven leader with a track record of improving operational performance and driving revenue growth
Compensation & Benefits
Compensation
Base Salary: $95,000–$145,000, depending on experience (typical starting base around $115,000) Quarterly Performance Bonus: Annual target of up to $20,000, based on individual and company performance Total Compensation Potential: Up to $135,000–$165,000 for strong performers Annual Merit Increases: Typically 3%–5%, based on performance and market benchmarking
Benefits:
  • Company-sponsored medical insurance (employee contribution approximately $10/week)
  • Dental and vision insurance
  • 401(k) with up to a 3% company match
  • 10 days of paid time off (PTO)
  • 8 paid holidays annually
  • Company vehicle or vehicle allowance (if applicable)
  • Company phone, laptop, and necessary technology provided
  • Paid training and professional development
  • Career advancement opportunities within a rapidly growing company
  • Team-oriented, family-focused culture with leadership that invests in your success

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Level

Manager L7

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Location

Melbourne, FL

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Industry

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Posted

10 days ago

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