Operations Shift Manager

Job Purpose: Responsible for providing superior service to both the internal and external guests. Also responsible for monitoring and controlling game area to assure the delivery of guest service according to Kickapoo Casino standards, while maintaining the integrity of the games. In addition, manages staff and resources related to Slot Operations on an assigned shift, enduring compliance with established regulations.

Essential Functions: Ensuring compliance with Tribal, State and Federal requirements. Maintain an accurate understanding of current performance expectations for the property. Administer proper procedures and Casino floor operations (Thorough knowledge of Slot Operations, Cash Operations, Computer networking, Table Games, Currency tracking, Food and Beverage, etc.)Review and comprehend player data and other necessary documentation and observe play of guests. Observe and direct actions of team members. Communicate effectively with guests and all levels of team members. Move effectively and efficiently around casino floor so as to be able to observe play at all times. Sound technical understanding of games manuals, policies, procedures, and a demonstrated ability to coordinate or supervise the work of others. Assists with the revision or creation of standard operating procedures. Monitors floor staff schedules to ensure proper coverage, track time and attendance. Observe and supervise floor operations to ensure team members render proper service to casino patrons. Explain and interpret house rules and betting limits. Maintain guest confidence by responding to and resolving complaints. Observes patrons participating in gambling activities to detect infractions of house rules. Create and maintain a positive image of the property, operations, team members, and owners to all guests, local communities, and regulatory agencies. Recommending more efficient and productive use of property assets. Creates detailed reports when necessary. Performs other duties and projects as required