Claims and Recovery Manager

Reports To: Director of Operations

Status: Full-Time Exempt

Location: Remote (United States). Midwest or East Coast preferred.

Travel: Up to 40 to 50 percent nationally, to repair facilities, auctions, salvage yards, storage partners, and operational sites to inspect vehicles and manage recovery in the field.

Compensation and Benefits: This role is structured as a revenue-generating position. Earnings scale with recovery performance and are not capped.

Base Salary: $70,000 to $75,000 based on experience

Position Summary: Zeeba operates a growing national fleet of commercial vehicles across multiple U.S. markets. We are hiring a Senior Subrogation and Claims Specialist to own recovery and the insurance interface end to end, treating recovery with discipline and urgency. This role owns the claims lifecycle from first notice through resolution: liability and coverage decisions, repair review, total loss versus repair decision input, and aggressive recovery across insurance, customer, and subrogation channels. It is currently a hands-on operator role, not a process-design or oversight-only seat. The successful candidate is direct, organized, and persistent, comfortable holding carriers, shops, and at-fault parties accountable, and able to build rapport that expedites recovery while escalating when needed.

Key Responsibilities: Own claims from first notice through resolution, making liability and coverage decisions with documentation and discipline. Prepare and pursue subrogation like litigation: evidence, documentation, and timelines, using rapport to expedite and escalate when needed. Review repair estimates, photos and supplements for accuracy and quality. Review final repair work checking for quality and verify repair process completion. Make repair versus total loss decisions based on asset value, residual, and reconditioning economics, negotiating repair costs directly. Maximize recovery yield across insurance, customer, and subrogation, reducing leakage. Maintain carrier and vendor relationships that speed cycle time, and hold them accountable on quality, cost, and responsiveness. Track and report recovery metrics, cycle time, and outstanding claims for executive visibility.

Preventative Systems: Beyond resolving claims, this role builds the systems that help mitigate them and protect recoverable value:

• Pre and post-rental inspection standards with documented proof of condition, to properly assign and support liability when damage occurs.
• Repair network scorecards and audits to identify vendor specific quality or integrity concerns. Monitor repairs to identify vehicle specific damage trends, collaborate with Fleet Operations and Customer Success teams to help reduce repeat claims.
• Monitor and escalate open and aging claims to determine actions needed to push for resolution.
• Monitor customer specific files to identify opportunities to communicate and inform them on claims reducing strategies for safer fleet management. Key Performance Indicators
• Recovery yields across all insurance claims. Subrogation cycle time and collection rate.
• Leakage reduction on total loss and repair evaluations.
• Repair estimate reductions.
• Reduction of aging claim closure days.

Requirements and Qualifications: Experience. Multiple years in claims, subrogation, and recovery, ideally in fleet, rental, leasing, or auto insurance. Track record owning claims end to end and driving recovery. Skills. Claims and coverage knowledge, subrogation discipline, repair estimate review, total loss evaluation, carrier negotiation, and documentation rigor. Preferred background. Strong claims and recovery experience in a vehicle-centric business.

Travel: Must be willing and able to travel 15% to 20% across the U.S. when required.