Bilingual Spanish Patient Services Specialist

Position Summary: The Bilingual Spanish Patient Services Specialist will be responsible for managing the schedule of patient appointments, handling registration processes, and ensuring a smooth and efficient patient experience from the initial contact through the entirety of their visit. This role requires a high level of organization, excellent communication skills, and a strong commitment to providing exceptional customer service.

Responsibilities: Schedule and confirm patient appointments using the clinics scheduling system. Coordinate appointment times with providers to optimize clinic flow and minimize patient wait times. Manage rescheduling and cancellations, ensuring that changes are communicated clearly to all relevant parties. Greet patients warmly upon arrival and assist with the check-in process. Verify and update patient information, including personal details and insurance coverage. Collect and process patient co-pays, deductibles, and other payments as necessary. Verify insurance eligibility and benefits prior to patient appointments. Ensure that all required documentation is collected and processed in accordance with clinic policies and insurance requirements. Assist patients with understanding their insurance coverage and financial responsibilities. Accurately enter and maintain patient information in the electronic health record system. Ensure that patient records are complete and up-to-date, and comply with confidentiality and privacy regulations. Provide exceptional customer service by addressing patient inquiries and concerns with empathy and professionalism. Assist patients with navigating clinic procedures and resolving any issues that may arise. Perform general administrative duties such as answering phones, handling correspondence, and managing office supplies. Collaborate with clinical staff to ensure that patient needs are met and that appointment schedules are efficiently managed. Regular and consistent attendance is an essential function of this role. Other duties as assigned. Experience High school diploma. Bilingual in English & Spanish required. Experience in a medical office or healthcare setting, particularly in scheduling or registration roles is highly desirable. Knowledge of medical terminology and medical office/outpatient surgery center policies & procedures, insurance and billing. Proficiency in using electronic health record systems and scheduling software is highly desirable. Strong comprehension of HIPAA. Exceptional oral and written communication skills with internal and external partners. Demonstrates strong customer service skills internally and externally. Strong attention to detail.

Benefits & Perks: At Relevium, we take care of the people who take care of our patients. Health coverage: medical with several plan options, including an HSA-eligible choice, with a significant monthly premiums contribution paid by Relevium. Dental and vision plans are also available. Quick start: benefits begin the first of the month after youre hired. Financial security: a 401(k) retirement plan, plus life and disability coverage. Rewards for staying: bonuses for significant year milestones. Referral bonuses: a generous bonus when you refer clinicians who join our team. Performance bonuses: various bonus programs per department at monthly, quarterly and annual intervals. Recognition: ways to earn extra PTO, birthday gifts, peer-recognition prizes and local discounts for you and your family. Relevium Pain Specialists is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants and employees and do not discriminate based on any legally protected characteristic. For positions subject to applicable state law, including Colorado, Relevium Pain Specialists provides compensation, benefits, and application information in accordance with applicable federal and state employment and pay transparency laws. For positions subject to Colorado law, compensation ranges reflect the good-faith range the Company reasonably expects to offer for the position. Relevium Pain Specialists does not seek or rely on an applicants salary or wage history where prohibited by applicable law. Relevium Pain Specialists is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and employment process. Applicants who require an accommodation may contact Human Resources for assistance. Employment is contingent upon meeting all applicable job requirements and, where applicable, required licensure, certification, background check, and other employment requirements.