Crew Accommodations Agent (Hotel and Travel)

Crew Accommodations Onsite AgentCopay is currently looking to hire a Crew Accommodations Onsite Agent within our Lodging division. This position falls under our TA Connections line of business and is located in Dania Beach, FL. The Crew Accommodations Agent at Copay's Airline DivisionTA CONNECTIONS is responsible for managing and resolving all hotel and ground transportation booking activities for our Client's Crew members. This role receives bookings requirements mainly through our proprietary system CrewHub (CrewRez), as well as inquiries through multiple channels, such as email, chat, phone calls, and walk-ups. The Agent is responsible for coordinating resolution with vendors by strictly following Standard Operations procedures. Agents will receive emails, chats, and phone calls from the airlines crew scheduling and hotel desk departments, as well as from hotel and GT vendors to address issues and last-minute challenges that crew members might be experiencing with their layovers. During Massive Irregular Operations, this role works for extended times and under pressure, as crew members must be placed in rooms in a timely manner to avoid crew rest delays or flight cancellations. You will report directly to Nabil Guernouti and regularly collaborate with the related airline team(s)/department(s). As a Crew Accommodations Onsite Agent, you will be expected to work in an office environment. Copay will set you up for success by providing: Assigned workspace in Dania Beach, FL office Company-issued equipment Remote training The responsibilities of the role will include: Booking hotel accommodations for flight attendants, pilot crews, ad-hoc crews, and other non-crew airline employees. Handling emergency relocations of crews that occur last minute with the Supervisor on shift. Working closely and in sync with client's Crew Scheduling and other relevant groups to satisfy all operational requirements and resolve situations that may affect crew members. Communicating with internal departments and management to resolve problems and expedite work. Monitoring and confirm access to tools, systems, and defined resources needed to perform the job duties as per Standard Operations Procedures, and report issues to shift supervisors. Effectively utilizing all tools and technology to process, track, and report transactions. Accurately registering in TA Connections System and applications all reservations information, agreements, approvals, and background information relevant for future research and troubleshooting. Sourcing for suitable and compliant hotel markets and cities where our airline clients don't have contracted hotels or when contracted hotels are Sold Out. In case of only having non-compliant options, ensuring the process to obtain approvals is followed recorded in the system as evidence. Making payments to hotel and transportation vendors as per system settings. Maintaining a positive environment, open and respectful communication, and professional behavior with a "CAN DO" attitude. Reporting any incidents in a formal and professional way to your TA Connections supervisor on shift and/or to TA Connections HR partner. Maintaining impeccable attendance, punctuality, breaks, and adherence to Companies' policies and Employee's Handbook. Supporting Account Management Team, IT, Billing, and Commission Collections departments with data gathering activities, researching, and troubleshooting. Working on special projects and other duties as assigned.