Freight Operations Coordinator

Duties and Responsibilities: Enter and prepare work orders in proprietary systems with complete and accurate instructions for dispatch, operations, and vendors. Coordinate cargo movement based on export bookings and import documentation, including container release, rail moves, and terminal returns. Print and distribute required paperwork to operations prior to cargo arrival and relay upcoming volumes to dispatch and management. Provide timely updates to customers throughout the transloading process and send final documents by required cut-off times, including all necessary information to support documentation and Customs compliance. Update account records, customer databases, and inventory logs. Respond to delays or issues affecting work order completion, including equipment, booking, or carrier problems and take immediate action to resolve customer complaints or operational disruptions. Notify customers of cargo issues such as damages or shortages and request handling instructions. Communicate professionally via email and phone to provide accurate and current information. Prepare billing for completed work orders, applying correct tariff or contractual rates, and assist with invoice corrections. Coordinate inspections with government entities when required or requested. Other duties as assigned.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education High school diploma or equivalent (HSED) required Work Experience 1+ year warehouse, data entry, customer service, or related experience required Freight operations, warehouse, or logistics experience preferred Required Knowledge, Skills and Abilities Knowledge of freight transportation and warehouse operations. Excellent customer service skills with the ability to develop effective professional relationships. Strong problem solving and multi-tasking skills. Excellent verbal and written communication skills. Ability to enter and review data with a high degree of accuracy. Proficiency with office-related tasks such as filing, faxing, scanning, and mailing. Demonstrated basic level proficiency with Microsoft Office tools including Excel, Word, and Outlook.

Competencies: Delivers Results Rigorously drives self and others to achieve high levels of individual and organization performance. Focuses on the Customer & Market Continuously evaluates what is important to the customer/client and develops products or solutions that exceed expectations. Makes Sound Business Decisions Makes timely and well-informed decisions that advance critical priorities, capitalize on new opportunities, and resolve problems. Practices our Values Supports and models The Pasha Way; conduct reflects Excellence, Honesty, Integrity, Innovation and Teamwork. Physical Demands, Work Environment, and Travel Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hear and speak with sufficient clarity to understand and engage in telephonic information exchange; hear and understand verbal instructions; give and receive information verbally in person or via communication device - OftenWalk/travel within office environment, crouch/bend to access floor-level storage - OftenUse hands/fingers to operate office equipment, type/complete data input, write - OftenReach with hands, arms; lift, move and manipulate objects weighing up to 20 pounds - Regularly Sight sufficient to read instructions, documents, and screen-based information - OftenUse hands/fingers to manipulate and file documents, folders, small objects - Regularly