Customer Service Rep

Job Responsibilities: Manage inbound and outbound customer communication through phone, email, and chat platforms. Process customer orders, order updates, enter orders, delivery inquiries, and service requests. Coordinate with distribution center personnel to provide shipment status, inventory availability, lead times, and delivery updates. Monitor customer orders from entry through fulfillment and delivery completion. Resolve customer concerns and escalate complex issues as appropriate. Qualification RequirementsHigh school diploma or equivalent required; associate or bachelor's degree preferred 2+ years of customer service, call center, logistics, or distribution support experience Strong written and verbal communication skills Experience managing phone and email customer interactions Proficiency with Microsoft Office applications Ability to work in a fast-paced operational environment Manufacturing, distribution, logistics, or supply chain industry experience What OBE Offers YouBenefits that benefit youindustry competitive benefits at the lowest cost to the employee Work-life balancePTO and holidays, including floating holidays you can choose Compensation that rewards your hard work A pay-for-performance culture with potential for annual raises and bonuses TrainingWe will equip you with the knowledge and skills you need to succeed