Title: Customer Service Representative
Duration: 12+ Month Contract to Hire
Location: Tinley Park, IL
Responsibilities:- Professionally answer customer calls and input all customer trip requests utilizing the Trapeze Software system, in accordance with Americans with Disabilities Act (ADA) provisions and company requirements.
- Produce efficient and productive schedules through determining if trip is to be scheduled by pick up time or by arrival/appointment time.
- Provide accurate responses to callers' questions about schedules, trips and other questions using information made available to the agent
- Other duties as assigned.
Qualifications:- High school diploma or equivalent, such as GED, required.
- Strong written and oral communication skills
- Clear speech and pleasant phone demeanor
- Working knowledge and proficiency with Microsoft Word, Excel and PowerPoint programs
- Knowledge of Trapeze Software and Genesys phone system is a plus
