Process Engineer, North America Tech Deployment - PMO
Job ID: 10572917 | Amazon.com Services LLC
North America Tech Deploy (NA TD) team is seeking a highly motivated Process Engineer to join our team. The Process Engineer will be responsible for driving continuous improvement, optimizing deployment processes, and ensuring the successful installation and commissioning of fulfillment center technologies across North America. This role combines technical expertise with project management skills to deliver scalable solutions that improve safety, quality, and efficiency in technology deployments.
Key job responsibilities
Develop, document, and maintain standard work instructions, SOPs, and process documentation for technology installations and deployments
Analyze deployment data to identify trends, root causes of defects, and opportunities for process improvement
Lead Value Stream Mapping (VSM) and other Lean/Six Sigma initiatives to reduce waste and improve deployment cycle times
Partner with cross-functional teams to drive alignment on deployment standards and best practices
Conduct site visits to observe installations, gather Voice of Customer (VOC) feedback, and validate process adherence
Drive lessons learned processes and ensure corrective actions are implemented across the network
Manage escalations related to process deviations and coordinate resolution with stakeholder teams
A day in the life
As a Process Engineer on the TD Process Engineering team, your day centers on building and scaling the processes that enable Tech Deploy to operate with speed and consistency. You'll review adoption metrics to assess process compliance across TD teams, facilitate value stream mapping sessions to identify deployment bottlenecks, and implement governance controls that ensure standards are sustained. Whether you're standardizing a tool across multiple teams, defining a new framework for an NPI deployment, or presenting process improvement outcomes at a business review, your work directly enables Amazon to deploy robotics technology at scale across North America.
Benefits: Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan
Amazon offers a full range of benefits for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
About the team:
The Process Engineering Team within PMO drives deployment excellence and operational efficiency across Tech Deploy. We establish standardized processes, frameworks, and controls for the end-to-end deployment lifecycle — enabling scalable technology deployments through systematic process improvement, tool standardization, and continuous improvement. Our team develops value stream maps, defines adoption metrics, and implements governance mechanisms to ensure sustained operational performance and process consistency across all TD teams.
Basic Qualifications:
Bachelor's degree in Engineering (Industrial or Mechanical), Operations Research, or related fields
Experience developing and implementing of standards, policies and programs or equivalent
3+ years of experience in process engineering, process improvement, or operational excellence within a manufacturing, logistics, or technology deployment environment
Experience with value stream mapping and Lean/Six Sigma methodologies
Proficiency in data analysis and metrics development to measure process performance
Experience working cross-functionally with multiple stakeholder teams
Strong written and verbal communication skills
Preferred Qualifications:
Master's degree in Engineering (Industrial or Mechanical), Operations Research, or related fields
Lean Six Sigma Green Belt or Black Belt certification
Experience with change management and driving tool/process adoption across organizations
Familiarity with robotics, automation, or MHE technologies
PMP or equivalent project management certification
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, MA, Boston - 99,300.00 - 160,000.00 USD annually
USA, MA, N.Reading - 99,300.00 - 160,000.00 USD annually
USA, TN, Nashville - 94,300.00 - 160,000.00 USD annually
USA, TX, Austin - 99,300.00 - 160,000.00 USD annually
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.
