Sales - Customer Service
coker tire companySawyer, MI
Corvette Parts Sales Representative This is a full-time non-exempt position. Monday - Friday 8:30am - 5:30pm.
Essential Functions:
- Selling Corvette parts primarily through in-coming phone calls.
- Customer Service: answering questions and finding solutions to problems while utilizing our software, website and 200+ years of experienced staff.
- Following up with previous customers.
- Generating quotes for international orders.
- Online chatting through our website.
- Key skills and competencies of the position include, but are not limited to:
- Demonstrates a high level of customer service empathy, professionalism, and respect.
- Returns all internal/external calls, emails, and faxes in a timely manner, ensuring that customers' concerns are understood, and resolution is clearly explained.
- Process customer orders/changes/returns according to established department policies and procedures.
- Exemplifies high levels of quality, productivity, and efficiency in a manner consistent with continuous quality improvement.
- Provides timely feedback to the company regarding service failures or customer concerns.
- A willingness to learn and a passion for helping people.
- Answering customer requests or inquiries concerning services, products, billing, etc.
- Delivering superior service identifying and resolving customers' issues using problem-solving skills.
- Building a positive rapport across a variety of personality types
- Continually maintaining a working knowledge of our clients' products, services, and promotions.
- Putting the customer first and remaining polite and professional at all times.
Requirements:
The successful candidate's qualifications will include:
Willing to learn and accept feedback.
Detail and goal oriented.
Friendly personality.
Clearly communicates with others.
Customer service experience (preferred).Basic car knowledge (preferred).
Working Conditions:
Ability to work in a fast paced, call center environment.
Dexterity of hands to operate a computer keyboard.
Seeing to read and review material for accuracy.
Hearing and speaking to exchange information with customers and co-workers.
Ability to sit for extended periods of time
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Level
Junior L3
Location
Sawyer, MI
Occupation
Customer Service Representatives
Industry
Automotive Parts and Accessories Retailers
Posted
2 days ago