Retail Operations Coordinator

What You'll Do: Manage life cycle of sales orders from forecast to delivery (OTS, EDI, order entry & booking, etc.).Serve as the operational partner to your retail accounts, sharing product information, inventory availability, and fulfillment plans built around each retailer's needs. Partner with Sales, Marketing, and Planning to align supply and channel allocation for launches, seasonal sets, and promotional windows. Monitor account performance (fill rate, on-time delivery, compliance) and flag risks and opportunities before they become problems. Provide daily, weekly and monthly updates regarding order status to Sales, Customer and Management. Actively engage with international field teams and regional managers to gather on-the-ground insights about customer preferences, competitive dynamics, and market-specific challenges. Coordinate with international retail partners to schedule pick-ups and ensure timely delivery and collaborate with Global Logistics & Regulatory teams to complete all compliance and shipping documentation. Ensure account contractual obligations are met through problem solving and analytical skills, and trouble shoot orders as appropriate and elevate issues through proper channels as they arise. Research and resolve claims, returns, and chargebacks in a timely manner by working with appropriate departments. Find and drive process improvements across order management and fulfillment.