Some hotel experiences are remembered for years. At Falling Rock, those experiences are shaped through exceptional service, thoughtful leadership, and an unwavering commitment to detail. As the Falling Rock Hotel Manager, you will lead the people, culture, and operations behind one of hospitality's most distinguished accommodations, creating an environment where personalized service, operational excellence, and genuine care define every guest interaction. Through visible leadership, strategic decision-making, and the development of high-performing teams, you will help preserve and advance the standards that have earned Falling Rock its reputation as one of the world's premier luxury hotel experiences while contributing to the continued evolution of Nemacolin's hospitality vision. What You Will Create A hotel experience worthy of Falling Rock's Forbes Five-Star and AAA Five-Diamond distinctions by championing personalized service, operational excellence, and uncompromising attention to detail throughout every stage of the guest journey A culture of hospitality and service excellence by leading guest services, pre-arrival concierge, the indulgence desk, housekeeping, and guest-facing operations while ensuring guests feel recognized, valued, and genuinely cared for Confidence in every arrival, stay, and departure through thoughtful leadership, consistent service standards, proactive communication, and operational execution that reflects the expectations of a world-class hotel A polished and impeccably maintained environment by guiding housekeeping operations, guestroom presentation, public-space standards, and the details that define refined hospitality Strong hotel performance by balancing associate development, service standards, labor management, financial stewardship, purchasing controls, scheduling, payroll oversight, and departmental resources to support long-term success Trusted relationships across the hotel and resort through visible leadership, personalized guest engagement, effective service recovery, and collaborative partnerships with food and beverage, lodging, and resort leadership teams The continued reputation and evolution of Falling Rock by developing talent, protecting established standards, identifying opportunities for improvement, and advancing the guest experience in meaningful ways What You Can Expect Leadership responsibility for one of hospitality's most respected hotel experiences within a resort that features Forbes Five-Star and AAA Five-Diamond luxury accommodations A highly visible role balancing guest experience, associate engagement, operational performance, financial accountability, and service recovery while partnering closely with executive leadership and resort departments A combination of floor-level leadership, strategic planning, administrative oversight, and operational decision-making where priorities may shift quickly and sound judgment is essential Opportunities to influence service culture, guest loyalty, associate development, and the future direction of one of the industry's most distinguished hotel experiences Participation in the manager on duty rotation and a schedule that may include evenings, weekends, holidays, and periods of increased occupancy What You Bring A passion for hospitality and a commitment to creating experiences that guests remember long after departure An inspiring leadership style that develops talent, builds accountability, and creates a culture where associates thrive and service standards flourish Strong business and operational judgment with the ability to balance guest expectations, team needs, financial performance, and brand standards simultaneously Professional presence, polished communication skills, and the confidence to build trust with guests, associates, leaders, and business partners at every level Composure, adaptability, discretion, and sound decision-making in a highly visible environment where details, relationships, and experiences matter A strategic mindset that recognizes opportunities, anticipates challenges, and translates vision into meaningful results A commitment to continuous improvement, service innovation, and preserving the standards that distinguish Falling Rock within luxury hospitality
Qualifications:- Bachelor's degree in hospitality management, business administration, or a related field preferred
- Minimum five years of progressive hotel leadership experience, including responsibility for guest service operations, housekeeping, or hotel management
- Previous luxury hotel or resort experience strongly preferred
- Demonstrated success leading teams, developing talent, and managing operational performance in a guest-focused environment
- Experience managing labor, budgets, purchasing, payroll, and departmental financial performance
- Strong understanding of luxury hospitality service standards, guest recovery, and operational excellence
- Proficiency in Microsoft Office applications and hotel operating systems
- Ability to communicate effectively and professionally in written and verbal English
- Ability to work a flexible schedule, including evenings, weekends, holidays, and periods of increased business demand
Additional Information:
This job description reflects the primary responsibilities and qualifications associated with the position and is intended to provide a general understanding of the role. Responsibilities may evolve as business and operational needs change, and additional duties may be assigned to support the operation and resort. Lead with Purpose. Shape Culture. Elevate the Experience. Nemacolin resort offers a distinctive leadership environment where strategic direction, accountability, and hospitality excellence come together to shape guest experiences and organizational culture. Within a luxury-level environment known for creativity and innovation, leaders guide teams, cultivate talent, and influence the future of service at one of hospitality’s most unique destinations. Leadership begins with immersion into the resort’s ethos, values, vibe, and service philosophy, supported by executive onboarding and advanced development opportunities. Leaders engage in cross-functional collaboration, strategic planning, and mentorship that strengthen operational expertise and people leadership. A commitment to transparency, accountability, and continuous improvement defines the leadership journey and reinforces a dynamic where teams thrive. Leadership Development & Culture Stewardship Executive onboarding and advanced leadership development Strategic cross-functional collaboration and innovation opportunities Mentorship, coaching, and talent development responsibilities Recognition through leadership honors and performance milestones Executive-Level Benefits & Lifestyle Experience Competitive compensation and comprehensive benefits offerings Attractive 401(k) program and paid time off Housing, educational, and professional development support Savings across resort dining, retail, spa, and experiences Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community Leadership at Nemacolin creates lasting impact by shaping teams, elevating standards, and building a culture of excellence where hospitality professionals flourish while delivering unforgettable guest experiences. Bring your passion. Grow your career. Create Real Life Magic. About Nemacolin A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania’s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience. Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional. Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine the impact, influence, and legacy that could become part of your leadership journey.
