Commercial Lines Support Leader

The Opportunity: At Alera Group, our Property & Casualty team partners with businesses to identify risks, protect assets, and deliver insurance solutions that support long-term success. As a Commercial Lines Support Leader, you'll oversee a team of customer service agents and lead the administrative and operational work that contributes to revenue growth, productivity and strong client retention.

RESPONSIBILITIES: Lead the people, processes, and systems that support commercial lines client service operations while promoting productivity, service quality, client retention, and team engagement Coach, mentor, and develop team members through onboarding, training, performance management, goal setting, and ongoing professional development initiatives Drive process improvements, workflow enhancements, and operational best practices that improve efficiency, accuracy, and service delivery Oversee departmental systems, procedures, audits, Applied Epic administration, carrier website utilization, and service center relationships to ensure operational consistency and compliance Partner with agents, service teams, carriers, and leadership to support client retention, resolve service concerns, strengthen team performance, and achieve departmental goals QUALIFICATIONS Required Qualifications Associate degree and three to five years of related experience or an equivalent combination of education and experience Commercial insurance experience required Active state-specific Property & Casualty Insurance License required Experience leading, coaching, mentoring, and developing team members Strong knowledge of agency operations, client service processes, workflow management, and commercial insurance practices Excellent communication, organizational, problem-solving, and relationship-building skills Proficiency with Microsoft Word, Excel, Outlook, Applied Epic, agency management systems, and internet-based platforms

Preferred Qualifications: Experience leading administrative, operations, or client service teams within an insurance agency environment Experience managing process improvement and workflow optimization initiatives Knowledge of performance management, employee engagement, and talent development strategies Experience administering Applied Epic and other insurance technology platforms Ability to lead change initiatives and drive operational best practices across multiple teams or locations Benefits Eligible colleagues enjoy a comprehensive benefits package including: Medical, dental, and vision insurance Life and disability coverage 401(k) Generous paid time off Professional development and career growth opportunities ADDITIONAL INFORMATION Work Arrangement This position is Hybrid

Travel Requirements: Occasional travel may be required to support office implementations, training, and collaboration with project teams. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class. Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process. #LI-KL1 #LI-Hybrid Location Type In-Office