Job Title Supervisor, MVS Operations Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state. The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. The Augusta University community honors the service of our military men and women and is grateful for the sacrifices that they and their families make to protect the freedoms and security that we enjoy. To active duty service members, veterans, dependents, and those who would like to become officers in the U. S. Army, AU provides an affordable, quality education with the resources to help you succeed. Mission: The Office of Military and Veteran Services (MVS) creates an educational experience for our military-connected students and their families by providing student-centered customer service, open communication, and educational benefit processing.
Job Summary:
The Supervisor, MVS Operations, is responsible for reviewing the work of two other staff positions and managing Veterans Affairs Work-Study students. Military Services Records Coordinators (2 positions) will coordinate office coverage and leave requests through this position. The person in this position will be responsible for their daily supervision and for their annual reviews. The position performs reconciliation on seven out of ten office accounts totaling roughly $3 million per academic year. The position adjusts student accounts in Banner to reflect any accrued Veterans Affairs debt (as notified by the VA) and processes end-of-term certifications (withdrawals/failures and graduations) in Enrollment Manager. The position oversees the management of student veteran accounts, including the certification process and any payment of account balances from military-related funding, prepares documentation for and supports audits (internal or VA), and prepares the annual VA catalog renewal. The position also supports data collection for event attendance, completed certifications, waivers, etc., and manages access for the Military Resource Center.
Responsibilities:
The duties include, but are not limited to: PROCESS PAYMENTS FROM VETERANS AFFAIRS: As payments arrive from Veterans Affairs and military branches, review EDI payments and advise employees in the Business Office where to deposit the funds. Determine any discrepancy in funding and guide two military student records coordinators in seeking information for resolution and any needed student communication. Process account adjustments as needed and submit check requests to ensure account reconciliation. Conduct monthly reconciliation on seven office accounts and at the end of each term and support any year-end requests from the Business Office regarding military funding. AUDIT: Gather and submit items for audits (VA and internal) and annual VA catalog renewal. SUPERVISION OF STUDENT EMPLOYEES : Hire, supervise, and train VA work-study students. Report hours to the VA Work-Study Management program. Be an advocate for students who have issues with their pay. Train students to advise clients about VA chapter benefits and perform other office duties as required. Hire, supervise, and train two full-time staff members. Approve their time in OneUSG. MANAGE END OF TERM AND ANNUAL REQUIREMENTS : At the end of the term, run end-of-term reports to determine failing grades or grade changes and terminate students who have graduated or been suspended in Enrollment Manager. Reduce hours and money as necessary following VA regulations. PROVIDE EXCELLENT CUSTOMER SERVICE FOR WALK-INS : Provide excellent customer service for walk-ins, callers, and via email. WAIVERS : Provide access to the Military Resource Center and track data for waivers, certification requests, and event attendance. SUPERVISION OF TWO FULL-TIME STAFF MEMBERS : Monitor the work of military student records coordinators to ensure compliance with VA regulations and office and institutional policies, and to support accurate reporting and efficient reconciliation of military-related funding sources. PRESENTATION : Present at orientation, VA Benefits 101, Green Zone, and other events as necessary. EVENT PLANNING : Assist with planning programs and office events, while also attending events that other departments host. OTHER : Perform other duties and tasks as assigned.
Required Qualifications:
Bachelor's degree from an accredited college or university and at least one year of experience managing financial accounts and knowledge of VA regulations and systems.
Preferred Qualifications:
Master's degree from an accredited college or university in a related field and work experience which includes previous supervisory experience is preferred. Familiarity with Banner preferred. Knowledge, Skills, & AbilitiesKNOWLEDGE General accounting principles and practices. Applicable VA regulations and policies. Proficiency in Microsoft Office Suite and other computer software and databases. SKILLS Excellent interpersonal, written, and verbal communication skills. Strong organizational, prioritization, and time management skills. Close attention to detail with the ability to manage multiple tasks effectively. Principles of organization, problem resolution, and independent decision-making. Effective management, interpersonal, and public speaking techniques. ABILITIES Ability to maintain confidentiality and exercise sound judgment when handling sensitive information. Ability to work independently while collaborating effectively with others. Ability to analyze information, resolve problems, and make appropriate decisions. Ability to maintain accuracy and attention to detail in a fast-paced environment. Shift/Salary/Benefits
Shift:
Days; M-F Pay Band: B10 Salary: $25.24/hourly-$27.98/hourly Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position Recruitment Period: Until Filled Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees. Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays. Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program.
Conditions of Employment:
All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University. If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage. Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle. For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation. All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.
Other Information:
This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success." Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.
Equal Employment Opportunity:
Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
How To Apply:
Applicants are encouraged to tailor their resumes to the position of interest by clearly highlighting relevant work experience and skills gained from previous employment. Resumes should reflect how your background aligns with the qualifications and responsibilities of the role. Select University Faculty & Staff > External Applicants if you are a candidate from outside the university Select University Faculty & Staff > Internal Applicants if you are a current university employee If you need further assistance, please contact us at 706-721-9365
